“Kingfisher extends its outsourcing & transformational partnership with Atos”
Paris, 5 October 2011
Improving service quality for its customers and supporting its geographical expansion
Kingfisher, Europe's leading home improvement retailer and the third largest in the world, has extended its outsourcing and transformational partnership with Atos, an international information technology services company. Under the terms of this 4-year contract, Atos will provide desktop services, operational processing, technical administration and software roll out to Kingfisher IT Services in Continental Europe (286 outlets in 4 countries, France, Spain, Poland and Russia).
« By choosing Atos as our partner, Kingfisher has several objectives, » said Jean-Marc Renié, Procurement Manager at Kingfisher IT Services, Continental Europe. « We want to strengthen the quality, reactivity and proactivity of our front office that is in direct contact with our customers and contributing to our revenue. We also want to anticipate and be sure that our services will have the performance and flexibility required to support our development strategy. »
« The retail sector is a rapidly changing industry. Our extensive experience in this market and our longstanding collaboration have convinced Kingfisher of our ability to support their growth strategy. Kingfisher can count on a long standing partner, able to implement consistent organization, methods, processes, and tooling across countries (ITIL, CMMI). Atos teams are focussed on continuous improvement, full support to Kingfisher IT Services development and commitment to the service-level delivery. » said Paul Baechlin Head of Outsourcing activities, Atos in France.
Atos is a leading IT company in distributed infrastructure able to provide global and industrialised service desk support 24/7 through its network of global delivery centres that use consistent infrastructure, processes and tools. This gives us a solid base from which to offer our large accounts international IT support solutions that can be managed from the country of their choice, in the language of their choice.
Kingfisher is a geographically diverse home improvement retailer, operating nearly 900 stores in eight countries in Europe and Asia and generating sales of £10.4 billion. Over six million customers are served in-store every week, from everyday DIYers to trade professionals. Our 80,000 employees share an enthusiasm and passion for helping customers improve their homes and gardens, and adding value through sharing knowledge, experience and customer insight between our established and younger businesses.
Atos is an international information technology services company with annual revenues of EUR 8.7 billion and 78,500 employees in 42 countries. Serving a global client base, it delivers hi-tech transactional services, consulting, systems integration and managed services.
Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. It is the Worldwide Information Technology Partner for the Olympic Games and is quoted on the Paris Eurolist Market. Atos operates under the brands Atos, Atos Consulting, Atos Worldline and Atos Worldgrid.
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