“Go-Ahead selects Atos Origin for its new online ticketing system”
London, 17 April 2009
Making ticket buying easier for millions of rail passengers
Atos Origin, an international IT services company, today announced that it has won a new five year contract with Go-Ahead to implement and run the Atos Origin award winning on-line ticketing service - WebTIS.
Atos Origin has now completed implementation of WebTIS so customers can now buy train tickets on-line for all train journeys from anywhere to anywhere in the UK. Customers can also search on-line for the best fares available for all train tickets by either train time, fare group or through a new ‘lowest fares finder' tool which highlights in real time the cheapest rail fare combination available for any given day of travel.
For the first time customers travelling with Southern can also book and pay on-line for their weekly, monthly and annual season tickets. They can also use the on-line carbon calculator to calculate the carbon emissions of their planned train journey and compare it to the same journey by car or coach.
The website is integrated with customer relationship management tools enabling
Go-Ahead to monitor ticket sales, analyse buying patterns and segment customer types. As a result, the train operator is able to send information about new products, special offers and destinations that is relevant to each specific customer. The system is also designed to support new retailing initiatives for the future such as personalised home pages, mobile integration and print at home and mobile phone ticketing.
Dave Lynch, Group Technology and Procurement Director at Go-Ahead said: “The Atos Origin WebTIS service is an excellent on-line retailing platform that is enabling us to make it easier, faster and more convenient for our customers to book and buy tickets. It is also providing us with rich customer information so we can better plan and promote our services to drive an increase in ticket sales, especially at off-peak times.”
Tony Lacy, General Manager for Transportation at Atos Origin said: “Southeastern, London Midland and Southern are the latest Train Operating Companies to implement our WebTIS service, which is fast becoming the leading on-line ticketing engine for the UK rail industry.
Forming part of our broader ticketing portfolio that includes solutions for on-train, e- and m-ticketing, we have designed WebTIS so that for customers it is simple and intuitive to use, and for train operating companies it provides valuable management information that can help them better run their businesses.”
About Atos Origin
Atos Origin is an international information technology services company. Its business is turning client vision into results through the application of Consulting, Systems Integration and Managed Operations. The Company's annual revenue is EUR 5.5 billion and it employs 50,000 professionals in 40 countries. Atos Origin is the Worldwide Information Technology Partner for the Olympic Games and has a client base of international blue-chip companies across all sectors.
Atos Origin is quoted on the Paris Eurolist Market and trades as Atos Origin, Atos Worldline and Atos Consulting.
Notes to Editors
Go-Ahead is one of the UK's leading providers of passenger transport services operating in the bus, rail and aviation services sectors. Employing over 27,500 people across the country, around 920 million passenger journeys are undertaken on our services each year. In addition to the travelling public, customers include the Department for Transport (DfT), Transport for London (TfL), local authorities, British Airports Authority (BAA) and major airlines.
Go-Ahead is one of the UK's largest bus operators. With a fleet of over 3,400 buses, we carry, on average, around 1.6 million passengers every day. Our operations are focused on high density commuter markets. We have a strong presence in London, with around 20% market share, where we provide regulated services for TfL. We operate deregulated services in the north east; Oxford; the south east and southern England.
The rail operation, Govia, is 65% owned by Go-Ahead and 35% by Keolis. It is the busiest rail operation in the UK, responsible for nearly 30% of all UK passenger rail journeys through its three rail companies: Southern (which includes the Gatwick Express), Southeastern and London Midland. The Southeastern franchise will include the operation of new high speed trains on the domestic Channel Tunnel Rail Link into St Pancras International from 2009, significantly reducing current journey times.