“Thalys International and Atos Origin extend ticketless service to all passengers”
Paris, March 23rd 2009
Fast and easy train ticketing
Atos Worldline, the European expertise of the Atos Origin Group in electronic payments & transactions, has been chosen by Thalys International to continue the development of its multi-channel customer services. With this new contract to extend ticketless ticketing to all customers, Thalys International has reaffirmed its confidence in Atos Worldline, which is already global prime contractor for the Cybelys customer loyalty program. The solution developed by Atos Worldline enables Thalys International, a trailblazer in electronic ticketing in Europe, to deepen customer relationships and introduce innovative services that greatly enhance the passenger experience.
Ticketless ticketing, an exciting new dimension in passenger service
Introduced in 2003, the Cybelys loyalty program supported trials of the first paperless rail transport service in Europe.
As global prime contractor for the project, Atos Worldline developed and now operates the electronic ticketing system for Thalys International. The ticketless solution employs dedicated wireless PDA and anti-fraud technologies. Conductors are equipped with on-train PDAs to check passenger identity and travel data against information in the reservations system. The paperless ticketing information is transmitted via contact or contactless identity cards and partner cards.
Following the enthusiastic response to the ticketless system, Thalys International asked Atos Worldline to de-link it from the loyalty program, making paperless travel available to all Thalys passengers in Europe.
The ticketless system enables travel to any Thalys destination without a paper ticket. Travelers also receive email and SMS alerts in the event of disruptions in the train service schedule. The system enables Thalys International to address emerging sustainable development issues, while increasing customer satisfaction.
“Following the tremendous success of our first paperless tickets, we decided to partner again with Atos Worldline to take this strategic initiative to a new level,” says Laurent Lenoir of Thalys. “The solutions developed by Atos Worldline further sharpen the image of Thalys as an innovator and trailblazer.”
Atos Worldline will participate at this year's Passenger Terminal Expo in London from 24 to 26 March 2009. Present on booth “2052”, Atos Worldline will showcase its latest innovation and proven expertise for the transport industry, with a focus on its awarded mobile boarding pass solution for airlines, which allows travellers to check in and receive their boarding pass directly on their mobile phones.
Thalys has to date carried nearly 70 million passengers between Paris, Brussels, Cologne and Amsterdam. By the end of 2009 it will take under 3 hours and 15 minutes to travel from Paris to Cologne and about 1 hour and 45 minutes to reach Brussels. Visit http://www.thalys.com/ for details of travel offers from Thalys and our partners, along with news from Thalys.
Thalys is a product of European rail operators SNCB, SNCF, DB AG and NS.
Thalys is a member of:
- Railteam, the network of Europe's leading high-speed rail operators.
- The Community of European Railway and Infrastructure Companies (CER) and the International Union of Railways (UIC).
About Atos Origin
Atos Origin is an international information technology services company. Its business is turning client vision into results through the application of consulting, systems integration and managed operations. The company's annual revenues are EUR 5,5 billion and it employs over 50,000 people in 40 countries. Atos Origin is the Worldwide Information Technology Partner for the Olympic Games and has a client base of international blue-chip companies across all sectors. Atos Origin is quoted on the Paris Eurolist Market and trades as Atos Origin, Atos Worldline and Atos Consulting.
About Atos Worldline
Atos Worldline is the European leader in electronic payments and transactions delivering innovative solutions to advance its clients' businesses. It specialises in end-to end payment services (issuing, acquiring, payment solutions and card processing), services for financial markets as well as CRM and eServices (Internet, voice and mobile solutions). Every year Atos Worldline wins prestigious market awards in recognition of its continuous commitment to research and development of leading edge solutions. Awarded solutions cover expertise in areas such as mobile payments, secure IPTV, online CRM, paperless solutions. A 100% subsidiary of Atos Origin, Atos Worldline generates annual revenues of around €800 million and employs over 4,800 people in Europe. For more information, please visit: http://www.atosworldline.com/
Tel: +33 1 55 91 24 74