“Atos Origin’s contribution to improve customer service recognised at the International Mail Order & Direct Marketing fair in Paris”
Paris, 13 October 2008
For its latest innovation in online CRM ‘Worldline Live Contact'
At the International Mail Order and Direct Marketing fair in Paris, Atos Worldline, an Atos Origin Company, was elected the “jury's favourite” by the SNCD (the French National Union for Direct Communication) for its Worldline Live Contact, an innovation in online Customer Relationships Management. This solution allows businesses to optimise their customer relations on the Web, by offering a more human and personalised interaction in real time, thus improving the effectiveness and speed of their response.
By bringing together the technologies of voice, video and the internet, Worldline Live Contact allows anyone visiting a company's website to enter into contact with its customer services department directly from their browser, using audio or video via their Internet connection.
Worldline Live Contact allows Web users to benefit from direct interaction with a consultant, an expert, a salesperson or a call centre operator. No special equipment is required. Once connected to the customer services department, Web users enjoy a collaborative service with the operator: with the possibility to view videos, get help filling out forms, view multimedia content (documents, videos, URL links etc.), get assisted navigation, chat and use video telephony.
Atos Worldline benefits from over 20 years experience and expertise in the development of tailor-made Customer Relations Management (CRM) and eServices (Internet, mobile & voice services). Atos Worldline's solutions help its clients to optimise their customer relations through all interaction channels.
About Atos Origin
Atos Origin is an international information technology services company. Its business is turning client vision into results through the application of consulting, systems integration and managed operations. The company's annual revenues are EUR 5,8 billion and it employs over 50,000 people in 40 countries. Atos Origin is the Worldwide Information Technology Partner for the Olympic Games and has a client base of international blue-chip companies across all sectors. Atos Origin is quoted on the Paris Eurolist Market and trades as Atos Origin, Atos Worldline and Atos Consulting.
Atos Worldline, an Atos Origin company
Atos Worldline is a major European IT player in the processing of high-volume electronic transactions. It specialises in end-to-end payment services including issuing, acquiring and developing payment technology solutions; card processing; CRM & eServices (internet, voice and mobile services). With the focus on technological innovation, Atos Worldline implements its solutions in processing or integration mode. Atos Worldline generates annual revenues of EUR 654 million and employs over 4,000 people.
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