“Atos Origin Showcases Latest Multichannel CRM Innovations at SECA 2007”
Paris – April 2nd, 2007
SECA European Help Desk Exhibition, April 3-5, 2007 Paris Expo, Porte de Versailles - Hall 4 - Booth E40/F39
Atos Worldline, an Atos Origin Company, is partnering the 11th SECA European Help Desk Exhibition at the Porte de Versailles exhibition center in Paris, from April 3-5, 2007. The event offers an opportunity for Atos Worldline to showcase its latest innovations, including interactive video for contact centers, email contact management, mobile Internet services and a “mid-sourcing” approach to interactive voice response. Atos Worldline client Caisse Nationale d'Assurance Vieillesse des Travailleurs Salariés (CNAV TS) will take part in the SECA seminar on the benefits of new technologies for customer relationship management processes.
Atos Worldline continues to strengthen its leadership position in multi-channel customer relationship management thanks to major advances in Interactive Voice Response (IVR) with Worldline Smart Voice, as well as in virtual contact platforms, with Worldline Smart Contact.
At SECA 2007, Atos Worldline will demonstrate innovative solutions for new generation contact centers at its booth, E40/F39:
- How can video enhance the customer relationship? Self-service video IVR system accessible from 3G phones
- How to automate and optimize email processing? Self-service Web application assisted by a conversational agent (avatar and forms)
- Which solution is best to optimize a company's multichannel call center? Demonstration of Worldline Smart Contact
- How to improve outbound communications over all channels? Demonstration of Worldline Smart Push
- How can mobile access improve the customer experience? Demonstration of a new mobile Internet service and an example of a Mobile Tag application.
All Atos Worldline solutions are open-source and modular. They integrate standard market platforms such as Web Services, Voice XML and VoIP/SIP.
This open vision has led Atos Worldline to develop a forward-facing approach called “mid-sourcing”, bringing the benefits outsourcing IVR platforms to companies that want to develop their own applications.
This innovative approach will be featured in a presentation by the director of organization for CNAV TS, the French state pension fund, and the head of CRM for the CRAM health insurance fund for the Nord-Picardie region. They will talk about the benefits of mid-sourcing during the SECA C6 seminar on “New technologies to leverage CRM performance” on Thursday, April 5, from 4:45 pm to 5:15 pm. The presentations will include a look at the hosted mode virtual call centers they have deployed to meet the needs of the 16 regional CNAV TS pension organizations.
About Atos Origin
Atos Origin is an international information technology services company. Its business is turning client vision into results through the application of consulting, systems integration and managed operations. The company's annual revenues are EUR 5,4 billion and it employs 50,000 people in 40 countries. Atos Origin is the Worldwide Information Technology Partner for the Olympic Games and has a client base of international blue-chip companies across all sectors. Atos Origin is quoted on the Paris Eurolist Market and trades as Atos Origin, Atos Euronext Market Solutions, Atos Worldline and Atos Consulting.
Atos Worldline, an Atos Origin company
Atos Worldline is a major European player in the processing of large-volume electronic exchanges, specialising in electronic payment services, CRM and e-services (internet, voice and mobile services). With the focus on technological innovation, Atos Worldline implements its solutions in processing or integration mode. On December 7th 2006, Atos Origin announced the acquisition of Banksys and Bank Card Company (BCC), creating a European leader in Payment Services, with combined pro forma 2006 revenues of EUR 630 million and 4,000 employees.
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