“Atos Origin Unveils New Credit Card Collection System”
Singapore, 23 March 2007
WorkBench Collections Is Designed to Increase Agility and Flexibility of Credit Card Companies Atos Origin, an international IT services company and leading credit card solutions provider in Asia for more than 20 years, today unveiled WorkBench Collections, its new collection system, designed to increase the agility and flexibility of collection operations within credit card companies.
WorkBench Collections integrates the entire spectrum of the collection process – from case creation to resolution, thus maximising business values for credit card centres including increased productivity and efficiency, improved service quality and better management of their business processes.
The system's robust business rule engine empowers credit card companies to implement collection policies easily with automated case assignment, workflows and tracking functionalities. This flexibility enables collection departments to easily modify rules and processes at any stage of the collection cycle according to changes in policies and regulations.
"Most business process management solutions in the market come with complex parameters and open-ended workflows requiring expert product knowledge in order to configure specific business functions like Collections," said Mr Tee Kee Ming, Vice President for Banking & Finance, Atos Origin Asia Pacific, "WorkBench Collections, combines the requirements of our customers in Asia and our extensive domain expertise, is designed for card centres who want to have a flexible collection solution without the complexity."
"The system's rule-based architecture puts the users rather than the system in control of the entire collection cycle,“ said Mr Yah Chwee Don, Director for Finance Solutions, Atos Origin Asia Pacific. “The ultimate objective of the system is to enable credit card centres to focus on their customers and facilitate collections with minimal manual effort."
The system is able to produce statistical reports to measure the performance of the collection department, individual collectors and agents based on key performance indicators. Managers can also define online reports and inquiry templates to measure the effectiveness of collection policies implemented.
As a global information technology company, Atos Origin brings the best of breed technologies to support the WorkBench Collection system. The system's architecture and design ensure easy maintenance with minimal support from IT departments. Its highly flexible platform and multiple file formats' support enable easy interfaces with card management host systems as well as channels, making it an excellent IT investment.
About Atos Origin
Atos Origin is an international consulting and information technology (IT) services company. Its business is turning client vision into results through the application of consulting, systems integration and managed operations. The company's annual revenues are EUR 5.4 billion and it employs 50,000 people in 40 countries. Atos Origin is the Worldwide Information Technology Partner for the Olympic Games. Atos Origin is quoted on the Paris Eurolist Market and trades as Atos Origin, Atos Euronext Market Solutions, Atos Worldline and Atos Consulting.
In Asia Pacific, Atos Origin has its regional headquarters in Singapore and has over 3,000 employees in 9 countries servicing clients in Financial Services; Discrete Manufacturing; Telecom & Utilities; Process Industries; CPG/Retail and Public Sector. Atos Origin Asia Pacific is a top 50 IT company in ZDNet Asia's Top Tech Index 2005/6; and amongst the top-25 enterprise players in the FinTech 100, according to Financial Insights (an IDC company).
For more information, please contact :
Atos Origin Asia Pacific
Vivien Gog, VP, Marketing Communications
+65 6832 2617