“The Atos Origin Bordeaux Services Centre achieves level 3 CMMI certification”
Paris, 21 February 2007
Optimisation of processes to increase productivity and improve quality of service
Atos Origin, one of the leading international IT services players, is continuing its ambitious CMMI certification programme as part of the Group's strategy to globalise its operation and improve its operational efficiency. Atos Origin announces that its Bordeaux Services Centre has achieved level 3 CMMI (Capability Maturity Model Integration) certification, which confirms the value and the level of industrialisation in its applications and systems production process. In France, Atos Origin's aim is to finalise the CMMI3 certification programme for all of its regional services centres by the end of April 2007.
Atos Origin has implemented a CMMI certification strategy for its activities in the French regions. Atos Origin's national approach demonstrates a strong will to industrialise its methods and tools as well as to improve and capitalise on them, based on the best practice available in the field. It also involves a consolidation of skills which include characteristics specific to each services centre.
Using standard processes and tools, level 3 CMMI certification gives the Bordeaux Centre a confirmed industrial approach to meet the expectations of its clients. The ability to measure and analyse process effectiveness now allows for improved organisation of acquired and feedback experience of the projects as well as better and faster training for personnel. Formalising and capitalising on this knowledge makes it easier to begin new projects which now have access to past experience through proven, well supported operational processes, from handling client expectations to final delivery, through validation and configuration management phases. An archive set up in this way facilitates induction for people who have recently been recruited, since they now have access to “turnkey” engineering procedures. These steps are leading towards a permanent increase in working methods. All of these processes are monitored by quality of service indicators.
« All our staff is committed to achieve this goal because we all believe in the added value brought by level 3 of the Capability Maturity Model Integration (CMMI). This unifying company vision has enabled us to compile a register of best practices, improve and institutionalise these practices and implement them in all of the Bordeaux Service Centre projects. We now have a comprehensive reference of operational processes, shared by everyone, meeting all our excellence needs in terms of quality of services, competitiveness and productivity.
For our fast-growing service centre, this reference increases further our ability to meet our clients' flexibility requirements. We are very proud that we could complete this challenge considering the huge area assessed », says Nathalie Jeulin, Director of Atos Origin's Aquitaine Region.
The Atos Origin Bordeaux Service Centre
With 400 employees, the Aquitaine Department serves industries in the fields of Telecom, Public Services, Industry, Energy and Finance. After growing its revenue over 30% in 2006, the Bordeaux Service Centre plans to hire 130 engineers in 2007.
With a new 5,000 m² facility (since February 2007) in Pessac, platform applications with engagement to succeed represent 80% of the business (Third party application software maintenance and integration projects).
The Bordeaux Service Centre's positioning is based on the following elements:
- ERP SAP, Oracle Applications
- Java/ J2EE
- Decision support systems
Beyond its technological abilities, the Bordeaux Service Centre has been developing a strong technical expertise for several years, enabling it to add value and understanding of its clients' strategic issues.
The CMMI model (Capability Maturity Model Integration), developed by the SEI (Software Engineering Institute) at Pittsburgh's Carnegie Mellon University (United States), is a significant step forward from the previous model, CMM.
CMMI defines the key elements required to perfect the processes required to produce effective applications and systems and describes the improvements which enable the change from an improvised process to a mature, disciplined process. It helps to promote the following goals: product cost, schedule, functionality and quality, set by the company with a view to providing its clients with ever greater satisfaction.
CMMI is becoming the reference for assessing the maturity of a company's processes, by comparing their level with the sector average. CMMI is also useful for planning improvements to a company's applications and systems processes.
CMMI is made up of five levels, with the fifth being the highest. Each level defines the company's level of maturity.
Level 3 corresponds to a “defined” level of maturity, where processes are described and applied by the whole organisation.
About Atos Origin
Atos Origin is an international information technology services company. Its business is turning client vision into results through the application of consulting, systems integration and managed operations. The company's annual revenues are EUR 5.4 billion and it employs 50,000 people in 40 countries. Atos Origin is the Worldwide Information Technology Partner for the Olympic Games and has a client base of international blue-chip companies across all sectors.
Atos Origin is quoted on the Paris Eurolist Market and trades as Atos Origin, Atos Euronext Market Solutions, Atos Worldline and Atos Consulting.
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