“POWEO Chooses Atos Origin For Multichannel Customer Relationship Management Project”
Paris, 25 October 2007
Atos Worldline, an Atos Origin Company, has been selected by French independent power and gas operator POWEO to deploy its multichannel customer relationship management project. To support its residential services offering, POWEO asked Atos Worldline to develop multichannel CRM tools for both inbound and outbound customer contacts via phone, SMS, fax, mail and email. These solutions allow POWEO to add value to its customer relationships by providing accurate information, innovative solutions and superior service quality.
POWEO is the leading independent electricity and gas operator in France, serving more than 86,000 professional customers with a complete range of power and gas contracts.
POWEO launched its offering for residential customers after France's retail power and gas markets were opened to competition on July 1, 2007.
The company chose Atos Worldline to design and deploy multichannel CRM solutions tailored to the various types of customer information it needs to provide, including inbound call distribution (Worldline Contact), automated multichannel promotional campaign management (Worldline Push) and auto replies to inbound email (Worldline Reply). By guaranteeing consistent, user-friendly interfaces, these solutions give POWEO a comprehensive overview of its customer base.
Leveraging its twenty years of experience in designing and running multichannel campaigns, Atos Worldline offered POWEO an end-to-end, modular, scaleable solution that delivers multiple benefits:
- An industrial scale, quality-certified hosting platform to host critical and/or high-traffic applications.
- A highly secure operating environment optimized for 24/7 availability, enabling it to support high-traffic applications with significant variations and exacting performance requirements.
- A support team to ensure responsive service upgrades.
- A web interface that enables POWEO to track activity at Customer Relationship Centers.
Thanks to these solutions, POWEO can quickly, efficiently and securely manage all inbound and outbound contact campaigns, adding tangible value to its customer relationships.
“The Atos Worldline multichannel solution is both functionally rich and robust, enabling POWEO to manage its different customer information needs,” said Hervé Duchateau, POWEO Customer Acquisition & CRM Manager. “What's more, the platform's open-ended design will let us integrate new services for all our customers in order to further enhance and personalize our customer relationships.”
The leading independent power and gas operator in France, POWEO plans to deploy highly flexible power generation capacity through 2009, to anchor its strategy as an integrated energy provider. It is committed to having installed capacity of 3,400 MW by the end of 2012, including 600 MW generated from renewable energies. POWEO is electronically traded on the NYSE-Euronext Alternext stock market (ALPWO/FR0004191674). For more information, visit http://www.poweo.com/.
About Atos Origin
Atos Origin is an international information technology services company. Its business is turning client vision into results through the application of consulting, systems integration and managed operations. The company's annual revenues are EUR 5,4 billion and it employs over 50,000 people in 40 countries. Atos Origin is the Worldwide Information Technology Partner for the Olympic Games and has a client base of international blue-chip companies across all sectors. Atos Origin is quoted on the Paris Eurolist Market and trades as Atos Origin, Atos Euronext Market Solutions, Atos Worldline and Atos Consulting.
Atos Worldline, an Atos Origin company
Atos Worldline is a major European player in the processing of high-volume electronic transactions, specialised in end-to-end payment services – issuing, acquiring and developing payment technology solutions – card processing, CRM and eServices (internet, voice and mobile services). With the focus on technological innovation, Atos Worldline implements its solutions in processing or integration mode.
The acquisition and integration of Banksys and Bank Card Company in December 2006 into
Atos Worldline has created a European leader in Payment Services, with combined pro forma 2006 revenues of EUR 630 million and 4,000 employees.
For further information, please contact :
Tél: +33 (0)1 55 91 24 74