“Atos Origin renews Premier Travel Inn contract agreement”
London, 30 April 2007
Business – to – Business Account Card Services provided by Atos Worldline Atos Worldline, an Atos Origin Company, today announced that it's contract agreement with Premier Travel Inn (in the name of Whitbread PLC) has been renewed for a further five years. The scope of the new agreement includes Premier Travel Inn's Key Premier Accounts which Atos Worldline will account manage in relation to the production and delivery of all services.
Under the renewed agreement, Atos Worldline will provide a range of services to Premier Travel Inn and its B2B customers. The Premier Travel Inn Business Account product is specially designed to make managing travel expenses easier for its business customers. Atos Worldline's service supports Premier Travel Inn in managing its B2B customer relationships and in providing expense information in a streamlined, readily available and cost efficient way.
Premier Travel Inn hold the customer at the core or our business, exceeding expectations is what they are all about. They hold their customers in high esteem and understanding their changing needs and expectations is vital. It was clear through their customer focus groups and commercial relationships that they needed a radically new and bespoke payment solution.
“In the changing commercial landscape both cost control and management information are ‘King'. Atos Worldline were able to manage the development through a partnership with our own management teams and develop a customer driven payment solution that allowed us to stay ahead in the Hotel Sector – we believe that the BA leads the way in the Hotel market, and over half of our commercial customers have adopted the card.
Atos Worldline exceeded our own exacting expectations through their partnership approach and creativity in overcoming the challenges and this was a key driver in our sign up with them for the next 5 years. We place great importance on customer relationship management ensuring that our customers have the highest possible levels of service. From the outset Atos Worldline have been helping us to achieve this goal,” said Peter Gardiner, Director of Sales, Premier Travel Inn.
Atos Worldline will process business facility request applications, manage credit checking and credit insurance provision, develop and maintain the account holder and application database, produce and despatch account holder cards, process transactions, produce and despatch invoices and statements. It will also handle and escalate management information (such as account holder reporting), process crediting (merchant settlement) and debiting (account holder payment), provide credit and debt risk management, and offers a dedicated Premier Travel Inn Contact Support Team.
Peter Phillips, Director, Electronic Payments & Card Processing for Atos Worldline UK, commented: “We are absolutely delighted with Premier Travel Inn's decision to continue its relationship with Atos Worldline and it demonstrates one of our key strengths - being able to retain and grow existing client business. It reinforces Atos Worldline's leadership position in the field of customer relationship management services in the B2B market as well as our ability to implement business solutions in a timely and cost effective manner. We value the opportunity to add Premier Travel Inn's KPA's to the service portfolio and to the opportunity of growing business and expanding relationships together over the coming years.”
About Atos Origin
Atos Origin is an international information technology services company. Its business is turning client vision into results through the application of consulting, systems integration and managed operations. The company's annual revenues are EUR 5.4 billion and it employs 50,000 people in 40 countries. Atos Origin is the Worldwide Information Technology Partner for the Olympic Games and has a client base of international blue-chip companies across all sectors. Atos Origin is quoted on the Paris Eurolist Market and trades as Atos Origin, Atos Euronext Market Solutions, Atos Worldline and Atos Consulting.
Atos Worldline, an Atos Origin company - Atos Worldline is a major European player in the processing of large-volume electronic exchanges, specialising in electronic payment services, CRM and e-services (internet, voice and mobile services). With the focus on technological innovation, Atos Worldline implements its solutions in processing or integration mode. On December 7th 2006, Atos Origin announced the acquisition of Banksys and Bank Card Company (BCC), creating a European leader in Payment services, with combined pro forma 2006 revenues of EUR 630 million and 4,000 employees.
About Whitbread plc
Whitbread PLC is the UK's leading hospitality company, managing market leading businesses in the budget hotels, restaurant and health & fitness sectors, including Premier Travel Inn, Brewers Fayre, Beefeater, Costa and David Lloyd Leisure.
Whitbread's strategy is to create value for our shareholders by focusing investment and growing in expanding sectors of the hospitality industry, primarily in the UK but also in selected overseas markets.
In the financial year to March 2, 2006, Whitbread generated pre-tax, pre-exceptional profit of £181.1m. Founded in 1742, the company is listed on the London Stock Exchange (as WTB.L) and is a member of the FTSE4Good indices.
About Premier Travel Inn
Premier Travel Inn is the UK's biggest hotel brand with over 480 hotels and more than 32,500 rooms. All Premier Travel Inns feature: en-suite bathroom with shower and bath; beds with duvet; family rooms that sleep up to two adults and two children aged 15 and under; remote control TV/radio alarm; tea/coffee making facilities; spacious desk area; licensed restaurant and bar (except on Motorway Service Areas).
Premier Travel Inn recently became the first Britain-wide hotel group to sign up with national tourist boards, VisitBritain, VisitScotland and VisitWales. This means that Premier Travel Inn is now part of a new quality assessment scheme, specially created for budget accommodation.
Premier Travel Inn offers customers a ‘Good Night Guarantee' of a good quality room, comfortable surroundings and friendly service, which is unique amongst Britain's leading hotel chains. Further information is available from www.premiertravelinn.com
For further information, contact:
Tel: +44 20 7830 4233