“Rail Settlement Plan award Atos Origin £30 million contract”
London, 4 October 2006
The Association of Train Operating Companies, Rail Settlement Plan Ltd (RSP) has awarded Atos Origin a 12-year Business Processing Outsourcing (BPO) contract worth over £30 million, to develop and manage the automation of its Rail Revenue Settlement Service which processes the payment of all rail ticket sales in the UK to the 25 Train Operating Companies (TOCs). The contract is part of RSP's on-going programme to apply best practice business and IT management principles to its Distribution, Retail and Settlement Systems.
The new automated service will provide a more streamlined, reliable, auditable and flexible service that provides better information and value for passengers and TOCs, along with enhanced choice and convenience. It is expected to deliver operational savings worth £20 million by 2018. Furthermore, as the new software requires minimal customisation, it will be more cost effective to maintain and support.
Antony Lain Chief Executive of RSP said “The conclusion of the Automated Settlement Contract is the first step towards implementing our vision of the future of National Rail Distribution, Retail and Settlement. It brings immediate benefits of cost savings, flexibility, auditability and reliability and integrates with existing systems. The design is such that future changes in the distribution and retail environment through, for instance, technology such as smartcards or mobile ticketing, or through changes in passenger behaviour can be accommodated easily”.
“This contract highlights how at Atos Origin we work with our clients to support the transition to new technology solutions that deliver tangible business benefits,” said Lee Hewett, head of transport at Atos Origin. “It also demonstrates our strengths both in managing BPO contracts and our position as the leading provider to the UK rail industry.”
The contract is in two phases. In the first phase, Atos Origin will manage the transition of the service which it currently manages and which covers the settlement of all tickets purchased directly from Train Operators on-line, over the telephone, at the station, or on the train, to the new framework that is built on CODA accounting software. In the second phase, which will complete in April 2008, Atos Origin will transition the service currently provided by Fujitsu, for all tickets purchased by travel agents, large companies and warrant account holders.
The new automated settlement service will be integrated with LENNON, also managed by Atos Origin. This service allocates the ticket sale revenue to each of the train operators companies within 24 hours of the ticket being purchased. The contracts for both services run concurrently to 2018.
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Notes to Editors
1. RSP has recently completed a programme of replacement of legacy systems bringing substantial passenger and TOC benefits. This has been achieved through improved reservations and enquiry engines, introduction of a national ticket on departure e-ticketing system, implementation of the chip/PIN back office for National Rail, improved quota/yield systems for availability and low priced fares, enhanced electronic distribution of fares and publications, supporting the upgrade to all rail ticket points of sales and the introduction of central revenue allocation systems.
2. Following this programme, a strategic review of the RSP Distribution, Retail and Settlement systems has been undertaken by RSP and industry stakeholders. RSP has defined a National Rail upgrade, renewal and innovation programme to its systems and services in the fields of Distribution, Retail and Settlement. This will bring benefits of passenger choice, flexibility, ease of purchase and respond to recognised new retailing behaviours. Additionally this programme will enable future retailing through smartcards, mobile, and other electronic methods, complementing traditional retailing to allow the maximum freedom of choice and flexibility for passengers on National Rail.
3. The UK rail industry sell 360 million rail tickets each year using more than 8000 ticket machines, at station retail windows and vending machines, on trains and over the web. Annual ticket sales total more than £4.8billion.
About Rail Settlement Plan Ltd and ATOC
Rail Settlement Plan Ltd is responsible for the Distribution, Retail and Settlement of all National Rail Train Operating Comanies Revenue. This includes services for fares, timetables, reservations, availability, data provision to Trainline, National Rail Enquiries, Transport Direct, and Point of Sale manufacturers, national ticket on departure, chip/PIN back-office, allocation, settlement and banking services, credit card services, rail information services, travel trade services, and rail warrant services.
It allocates, clears and settles over £5bn of industry revenue on an annual basis. It is a regulated company through the Ticketing and Settlement Agreement and is responsible for ensuring that through and inter-available ticketing is guaranteed, to preserve network benefits, whilst also ensuring that impartial retailing is maintained by all TOCs.
The Association of Train Operating Companies (ATOC) is the official voice for the passenger rail industry - representing train companies to the government and other opinion formers on transport policy issues. Britain's train operators are working together to change rail travel for the better.
ATOC manages many joint activities for train operators including revenue allocation and settlement, impartial retailing, National Rail Enquiries, Railcard marketing, staff travel arrangements, international products and travel agent licensing.
About Atos Origin
Atos Origin is an international information technology services company. Its business is turning client vision into results through the application of consulting, systems integration and managed operations. The company's annual revenues are more than EUR 5.5billion and it employs over 47,000 people in 40 countries. Atos Origin is the Worldwide Information Technology partner for the Olympic Games and has a client base of international blue-chip companies across all sectors. Atos Origin is quoted on the Paris Eurolist Market and trades as Atos Origin, Atos Euronext Market Solutions, Atos Worldline and Atos Consulting.