“Atos Origin Taps Managed Objects for New Service Offering”
MCLEAN, Va. and HOUSTON, Texas, 11 October 2005
IT Consulting Giant Bundles Services with Leading-Edge BSM Software and Launches the Groundbreaking “Service Cockpit”
Managed Objects, the Business Service Management Company, announced today that the Atos Origin North America Consulting and Systems Integration division has selected Managed Objects' Business Service Management (BSM) software as the centerpiece of its landmark new professional services offering, called Service Cockpit. Service Cockpit combines the world-renowned IT and management consulting experience of Atos Origin with Managed Objects' powerful BSM technology to integrate, correlate and visualize IT service quality. Together, Atos Origin and Managed Objects will provide clients with a single command and control point to monitor, manage and measure the services IT delivers to business. An enterprise that implements Service Cockpit will gain a much deeper visual understanding of its IT systems and infrastructure, allowing it to manage that infrastructure more efficiently while dramatically reducing the total cost of ownership.
Atos Origin, which generates more than EUR 5 billion per year, is well known for engineering and deploying leading IT solutions. The professionals in its Consulting and Systems Integration group devised Service Cockpit to simplify the management of increasingly complex IT infrastructures from a business perspective. Service Cockpit harnesses Managed Objects' extensive software integration to consolidate and correlate virtually all existing multi-vendor network, systems and application management data into a single centralized dashboard-style view that is easy to use and understand. In addition, Service Cockpit's centralized console provides complete bi-directional control of underlying IT management systems, enabling problem remediation directly from a single command and control dashboard.
“IT systems clearly have an impact on business objectives but many organizations are challenged to define and understand what that impact is,” said Ron de Vries, director of ERP Technology Services for Atos Origin. “To manage IT services more effectively, companies today seek to better align their IT services with individual lines of business. Managed Objects' robust BSM technology allows Service Cockpit to support this by providing the transparency that business managers are increasingly demanding. Service Cockpit affords never-before-possible visibility into how IT services impact business in a context meaningful for business managers. Atos Origin offers the consulting and integration expertise to bring it all together.”
In today's complex IT environment, identifying the root-cause of an IT outage to an e-commerce system supported by multiple solutions and service providers can take an enormous amount of time and manual effort, and cost businesses substantial amounts of money. By contrast, Service Cockpit will provide automated and instant visibility into the source of the problem and enable business managers to discern among technology hardware, applications or process performance problems. In addition, IT managers can tap this same common access point to drill down for more detail and initiate corrective commands such as resetting a server.
Atos Origin chose to offer consulting and systems integration services for the Service Cockpit based on the Managed Objects platform because of its exceptional modeling capabilities, which allow Service Cockpit to integrate and model data from virtually any source – be it a framework, database or other existing network and systems management tool. This strength is primarily derived from Managed Objects' intuitive object-oriented model, where “objects” – servers, databases and applications – have specific properties, behaviors and relationships with other objects. By normalizing and correlating these objects, enterprises can easily develop Business Service Views which provide a comprehensive visual interface that depicts when and where IT components fail and how they affects other elements within the enterprise. In other words, the object model logically represents IT's effect on business in a way that executives without a technical background find useful.
“Reporting on the health, availability and performance of technology in a context that is meaningful to business managers has long been a complicated, if not a daunting challenge,” said Lou Migliorini, vice president of Channel Sales for Managed Objects. “Couple that with the trend towards IT outsourcing and the problem seems insurmountable – yet Service Cockpit offers an easy means by which businesses can manage and measure the services IT provides. Managed Objects is thrilled to have tapped the broad reach and support of Atos Origin – a company that employs more than 46,000 employees in 40 countries.”
About Managed Objects
Managed Objects is the Business Service Management Company. Business Service Management (BSM) aligns IT with the business by integrating network, system, application, end user, and business metric information into real-time business service dashboards. Through Managed Objects' BSM platform, companies effectively monitor, manage, and report on the services IT delivers to the business - services like online trading and e-commerce. Consistently acknowledged by the analyst community as best in class, Managed Objects has more BSM implementations in place than any other company. That is why AIB, Auchan, CSC, Credit Suisse, DISA, Fidelity Investments, JPMorganChase, NIH, Progress Energy, Reuters, TIAA-CREF and other global organizations rely on Managed Objects' BSM technology.
About Atos Origin
Atos Origin is an international information technology services company. Its business is turning client vision into results through the application of consulting, systems integration and managed operations. The company's annual revenues are more than EUR 5 billion and it employs over 46,000 people in 40 countries. Atos Origin is the Worldwide Information Technology Partner for the Olympic Games and has a client base of international blue-chip companies across all sectors. Atos Origin is quoted on the Paris Eurolist Market and trades as Atos Origin, AtosEuronext, Atos Worldline and Atos Consulting.
For more information, contact:
Coltrin & Associates