“Atos Origin, together with Loquendo, presents its New Interactive Virtual Assistant Solution”
Madrid, 4 May 2005
A truly innovative and differentiating element for promoting and optimising customer relationships
Voice World Europe 2005 May 4th and 5th - Olympia Conference Centre, London Booth # 27
Atos Origin's new Virtual Assistants introduce the concept of emotional and social intelligence to virtual channels. They enable Atos Origin's clients to foster a greater degree of humanity in their business relations by providing a more flexible interaction that adapts to fit each client's specific business objectives. This new technology introduces greater intelligence to the traditional self-service and virtual channel applications, makes interaction easier and guides the end-user by means of a lifelike dialogue. The applications illustrate the avatars' rich capacity for differentiated degrees of emotional behaviour, body language and lifelike spoken expression.
Atos Origin's new Virtual Assistants and conversational interfaces are the result of a combination of innovative technologies, which include Loquendo TTS synthetic speech engine, Loquendo ASR automatic speech recognition, complex Web programming, virtual reality design, 3D graphic design and display, to name but a few. The avatar's body language, expression and lip movements are synchronised with Loquendo's speech technology, taking into account the pronunciation of each phoneme.
Developing emotional intelligence solutions is the key to today's market success as mere operational efficiency is no longer sufficient to ensure customer loyalty. This means that conversational interfaces are the best adaptation to different user/customer profiles by the use of Information Systems, (experts and non-experts); because it takes into account the aspects of a customer's personality, expectations and experience in their interaction through these channels.
About Atos Origin
Atos Origin is an international information technology services company. Its business is turning client vision into results through the application of consulting, systems integration and managed operations. The company's annual revenues are more than EUR 5 billion and it employs over 46,000 people in 40 countries. Atos Origin is the Worldwide Information Technology Partner for the Olympic Games and has a client base of international blue-chip companies across all sectors. Atos Origin is quoted on the Paris Eurolist Market and trades as Atos Origin, AtosEuronext, Atos Worldline and Atos Consulting.
About Loquendo - Vocal Technology and Services
With over 30 years of R&D expertise, Loquendo is at the forefront of the global speech technologies market. Its high-quality, high-performance technologies (Loquendo TTS - text to speech, Loquendo ASR - automatic speech recognition, Loquendo Speech Server, Loquendo Speaker Verification) and platforms guarantee systems integrators the best solutions in 16 languages and 36 voices - with more coming soon. From its headquarters in Turin, Italy, Loquendo deploys technologies that power millions of calls every day in the telecommunications and enterprise markets throughout the world.
For more information, visit www.loquendo.com
For more information:
Tel. +34 91 440 88 00
Tel. +39 0112913503 firstname.lastname@example.org