“Atos Origin puts video at the centre of customer relationship: Interactive Video Server & Video Call Centre”
Paris, April 11th, 2005
SeCA Forum from April 12 to 14, 2005 – Paris Expo, Porte de Versailles- Hall 4 Booth D25 Atos Worldline, an Atos Origin company specialised in technology processing and integration of multi-channel customer relationship, presents its latest advance in its ‘Multimedia Customer Contact' solution at the SeCA Forum – the European Call Centre and CRM Exhibition. Ahead of the market, Atos Worldline will showcase how video contributes to remote customer relationship.
Atos Worldline helps companies face the current challenges of their remote customer relationships, enabling them to handle multiple interaction channels (phone, email, SMS,…), optimize costs, improve service quality and capitalize on customer equity.
Its ‘Multimedia Customer Contact' solution now enhances video applications with Interactive Video Server & Video Call Centre to be presented at the SeCA 2005.
The future for customer relationship already accessible with the Interactive Video Server
The work carried out by Atos Worldline, in collaboration with its R&D teams, has resulted in the design of operational solutions in the field of Virtual Call Centres (VoIP) and Video Call Centres with interactive video server.
Customised demonstrations of these innovating solutions will be exclusively presented at the SeCA exhibition by Atos Worldline experts. These demonstrations will show the importance of reintroducing the visual link – by video – into customer relationship management: re-establishing the role of images for interpersonal relations, thus humanising contacts and shortening the distance to customers. The application examples presented will cover diverse fields, from training to video answering applied to unified messaging, including interactive games or even remote selling and technical assistance.
Atos Origin will also animate a workshop on 14/4 from 12.30 pm to 1.15 pm on the topic "Voice portals used for relations: key success factors and a return on experience", with the testimony of Bernard Roux, CEO and Eric Vivien, Operations Manager, 3620 Le portail des marques – Laurent Bailly, Multichannel Contact solution manager and Denis Faivre, R&D manager at Atos Worldline.
Video as a supplementary approach to global Multimedia Customer Contact
Through its ‘Multimedia Customer Contact', Atos Worldline offers modular and customised solutions, implemented and hosted on its secured and 7x24 highly available platforms. It builds on companies' existing call centres, agencies, sites, information systems and other infrastructures, and cover all the current application fields of the remote customer relationship :
- Supply of special rate numbers (shared cost/shared revenue numbers, 4 digit numbers)
- Interactive Voice Response (IVR) : VoiceXML, speech recognition and synthesis
- Virtual call centres and smart contact routing to several sites
- Relationship marketing : automation of outgoing multichannel contacts / voice, email, SMS/MMS, fax
- Internet contacts management : email, chat cobrowsing
Atos Origin deals with the issues related to remote customer relationship by offering an end-to-end service solution: upstream consulting to development and operation of customised solutions and change management.
About Atos Origin
Atos Origin is an international information technology services company. Its business is turning client vision into results through the application of consulting, systems integration and managed operations. The company's annual revenues are more than EUR 5 billion and it employs over 46,000 people in 40 countries. Atos Origin is the Worldwide Information Technology Partner for the Olympic Games and has a client base of international blue-chip companies across all sectors . Atos Origin is quoted on the Paris Eurolist Market and trades as Atos Origin, AtosEuronext, Atos Worldline and Atos Consulting.
Atos Worldline, an Atos Origin company - Atos Worldline is a major European player in the processing of large-volume electronic exchanges, specialising in electronic payment services, CRM and e-services (internet, voice and mobile services). With the focus on technological innovation, Atos Worldline implements its solutions in processing or integration mode. Atos Worldline has 2500 employees in Europe and has an annual turnover of €400 million.
For further information or interviews requests on the Forum, please contact :
Tel : +33 (0)1 55 91 24 74