“Department for Work & Pensions Renews BPO Contract with Atos Origin”
London, 16 March 2005
Enabling faster and better informed decisions Atos Origin, the leading European IT services company, today announced that it has won its largest ever UK contract. The contract is with the Department for Work and Pensions (DWP) and is worth more than £500 million (€750 million) over seven years. Under the contract, which renews a contract first awarded in 1998, Atos Origin will deliver medical advice and assessment services that will provide the DWP with the information it needs to make fast, well informed, decisions.
The contract can be extended by a maximum of five years under two separate extension clauses: the first for three years, and the second for two years. These take the potential total contract value to in excess of £850m (€1.2 billion) over 12 years. Under the contract, Atos Origin will manage the provision of medical advice and assessments on behalf of the DWP for Incapacity Benefit, Disability Living Allowance, Industrial Injuries Disablement Benefits, and other benefits. In addition, services will also be provided to the Ministry of Defence Veterans Agency.
“This contract renewal with the DWP confirms Atos Origin's position both as a leader in Business Process Outsourcing (BPO) services, and as the leader in medical services BPO in the UK,” said Xavier Flinois, the member of the Atos Origin management board responsible for the UK, the Americas, and Asia Pacific. “In delivering this contract, we will draw upon the experience and expertise of our medical, business consulting, systems integration, and managed operations teams. Together they will identify and implement best practice processes and technology solutions that will improve the quality of service that we provide to the DWP.”
Over the course of the contract through technology and process transformation, Atos Origin will reduce further the end-to-end processing times, and extend the scope and deployment of its Evidence-Based Medicine programme. The innovations will cover the further development of medical protocols using the latest clinical research and the best practice of clinical governance. They will also include upgrades to the IT infrastructure and enhancements to the Logic-integrated Medical Assessments solution that supports doctors during the assessment process and produces an electronic report.
Atos Origin will also continue to focus on the recruitment, training, and career development of its medical staff to ensure that it retains and attracts medical professionals with the qualifications, experience, and skills needed to carry out such assessments.
Other initiatives within the contract include the introduction of an electronic business-to-business referral system that will replace the existing paper-based system. Further, Atos Origin will extend the telephone booking system, so that customers may choose the time and location of their medical assessment over the telephone.
Atos Origin has established a major presence as a provider of managed medical services and occupational health. Atos Origin provides occupational health services to nearly half a million employees in the UK public sector.
About Atos Origin
Atos Origin is an international information technology services company. Its business is turning client vision into results through the application of consulting, systems integration and managed operations. The company's annual revenues are more than EUR 5 billion and it employs over 46,000 people in 40 countries. Atos Origin is the Worldwide Information Technology Partner for the Olympic Games and has a client base of international blue-chip companies across all sectors . Atos Origin is quoted on the Paris Eurolist Market and trades as Atos Origin, AtosEuronext, Atos Worldline and Atos Consulting.
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