“EDF-Gaz de France’s Information Technology and Telecommunications Division Outsources Key Office Automation Operations at Paris Branches to Atos Origin”
Paris - March 10, 2005
EDF-Gaz de France's Information Technology and Telecommunications Division has signed a new outsourcing agreement with Atos Origin to further streamline its office automation operations. The contract runs for three years and may be renewed for 12 months the two years thereafter.
For the last three years, Atos Origin has been managing workstations and servers at two of the French electric and gas utility's Paris branches. Now, EDF-Gaz de France is entrusting Atos Origin with the full office automation of its corporate functions, representing five Paris branches, 70 sites, 12,000 users and 110 servers.
The agreement includes a process for gradually integrating operations currently covered by eight different contracts. Ultimately, a 120-member Atos Origin team will manage the contract, which spans the entire chain of office automation services:
- User call centers
- Remote assistance and troubleshooting via a dedicated platform
- Administration of shared resources (server operation, infrastructure)
- Customer service management
- Local support and on-site servicing
- Equipment logistics
- Project services
"DIT chose Atos Origin because it has the resources to manage all the operations we want to outsource to a single provider. What's more, we've already seen the level of quality that Atos Origin offers," says Gérard Lago, head of office automation operations for EDF in the Paris area. "Aside from the formal customer/supplier relationship established by guaranteed results contracts, it's critical in services to forge partnerships so that each party can help improve the process."
About Atos Origin
Atos Origin is an international information technology services company. Its business is turning client vision into results through the application of consulting, systems integration and managed operations. The company's annual revenues are more than EUR 5 billion and it employs 45,000 people in 50 countries. Atos Origin is the Worldwide Information Technology Partner for the Olympic Games and its clients include ABN AMRO, Akzo Nobel, Alstom, BNP Paribas, Ericsson, EDF, Euronext, Fiat, France Telecom, ING, KPN, Philips, Renault, Royal Bank of Scotland, Saudi Aramco, Schlumberger, Shell, Standard Chartered Bank, Telecom Italia, UK Department for Work and Pensions, Unilever, Vivendi Universal and Vodafone.
Atos Origin is quoted on the Paris Euronext Premier Marché and trades as Atos Origin, AtosEuronext, Atos Worldline and Atos Consulting.
Atos Origin Press Contact:
Anne de Beaumont - + 33 (0)1 55 91 24 15