“Central Trains Roll-Out Mobile Information System”
London, 3 March 2005
Atos Origin, a leading international IT services company, today announced that Central Trains is the first Train Operator Company to roll-out its new hand-held mobile information service to station staff.
The Atos Origin mobile information system provides up to the minute, accurate information to rail station staff on a hand-held pocket PC. This means they can keep passengers better informed of train arrival and departure times, platform changes, and general timetable information. The system has been designed to enable fast access to the information required. For example, station staff can find the next train to a station without having to know the calling patterns of each train.
“This is great news for rail users,” said Tony Brown, Central Trains Director of Network Services . “ Information is a critical factor in providing a top class rail service. Atos Origin fully understand this and has designed and built a mobile information system that enables our staff to do their jobs better and, as a result, improves the customer experience.”
A total of 81 handheld computers have been issued to station staff at Nottingham, Worcester Foregate Street, Worcester Shrub Hill, Birmingham New Street, Birmingham Snow Hill, Solihull and Walsall. Station staff at Nottingham have just completed their training and the pocket PCs are now in use. The other stations will follow over the next month.
“Access to reliable and accurate information on the move is becoming more and more important in today's business environment,” said Tony Lacy, strategy director for Transport at Atos Origin. “Giving employees access to comprehensive information and resources away from the office, allows businesses to maximize efficiency and improve customer service.”
As part of the project Atos Origin installed Wireless LANs to support the service at Nottingham and two Birmingham stations. GPRS technology is used at all other stations. GPRS is also available at Birmingham and Nottingham, so that the devices can also be used when away from the platforms, for example, if stations have to be evacuated.
™Mobile, the comprehensive mobile retailing solution, developed by Atos Origin.
About Central Trains
Central Trains is one of Britain's major train companies, operating an extensive network of services throughout the Midlands. Central provides fast and frequent local rail services and long distance services run from the Midlands to South Wales, the North West, East Anglia and the East Coast.
The services provided by Central Trains are an integral part of the Britain's rail services – connecting with 19 out of the current 25 train operators. Every day Central Trains delivers:
115,000 passenger journeys
and travels 60,000 miles
Last year Central Trains carried over 38 million passenger journeys, 2 million more than the year before. In the West Midlands conurbation train services are operated under contract to the West Midlands Passenger Transport Executive, CENTRO .
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