“Atos Origin partner of Remedy at the first edition of the Italian Remedy User Group event”
Milan, October 18th, 2004
Equant, Atos Origin, and Galaxy Scientific Corporation are among first Global Connections partners to offer Interwise-based solutions to meet growing market demand for Web-based conferencing and collaboration
Atos Origin will participate at the yearly event Italian Remedy User Group (IRUG), the most important event for Remedy's clients in Italy, which will take place on October 19 in Villa Torretta - Sesto San Giovanni, Milan.
This event, led by Remedy's users and partners, will be an interesting opportunity to approach the themes related to Remedy's technology and to the capability in supporting primary business processes, such as those less known as Help Desk processes or Network Trouble Ticket processes.
Atos Origin will present its testimony on Remedy implementation: “REMEDY CSS (Customer Support Services): Atos Origin experience for successful projects. Approach, methodology and specificity of development and implementation of real cases”. A significant opportunity for Atos Origin to confirm and illustrate real examples of success, such as the project achieved for the European consortium Eurofighter GmbH.
The futuristic technology characterizing Eurofighter Typhoon, a military fighter aircraft of the latest generation, is supported by precise corrective and developing maintenance, provided and tuned by the trouble ticketing system developed by Atos Origin, using the Remedy customer support platform.
Atos Origin was responsible for the design, development, implementation and roll-out of the solution for the consortium Eurofighter GmbH in Europe. Atos Origin is also currently supporting the client in the second stage of the project, during which the system will be improved with more advanced functionalities and upgraded with the most recent versions of Remedy. In addition, Atos Origin has undertaken, during the course of the application management agreement, the corrective maintenance and cyclical renewal of the system for the 25 years after the delivery of the last aircraft.
About Atos Origin
Atos Origin is an international information technology (IT) services company. Its business is turning client vision into results through the application of consulting, systems integration and managed operations. The company's annual revenues are more than EUR 5 billion and it employs 45,000 people in 50 countries. Atos Origin is the Worldwide Information Technology Partner for the Olympic Games and its clients include ABN AMRO, Akzo Nobel, Alstom, BNP Paribas, Ericsson, EDF, Euronext, Fiat, France Telecom, ING, KPN, Philips, Renault, Royal Bank of Scotland, Saudi Aramco, Schlumberger, Shell, Standard Chartered Bank,Telecom Italia, UK Department for Work and Pensions, Unilever, Vivendi Universal and Vodafone.
Atos Origin is quoted on the Paris Euronext Premier Marché and trades as Atos Origin, AtosEuronext, Atos Worldline, Atos Consulting.
Atos Origin Press contact :
Tel : +39 02 66722209