“AFAQ ISO 9001:2000 Certification for the Atos Origin MultiChannel Contact technical platform”
Paris, 29 September 2004
For the fourth year running, Atos Worldline, an Atos Origin company, was awarded AFAQ ISO 9001:2000 certification for its production platform dedicated to MultiChannel Contact applications (voice and Internet services). The renewal of this certification is a sure sign of the group's ability to maintain its service quality commitments in the long term.
In 2001, Atos Worldline became one of the leading market players by obtaining ISO 9001:2000 certification for its MultiChannel Contact technical platform, which includes voice and Internet services.
The renewal of this certification covers the processes of design, build and implementation of structured platforms that contain data and computer tools for processing them.
It guarantees the quality of the processes used for the following:
- The design, build and operation of the MultiChannel Contact technical platform.
- The development of on-line services which are run on this platform.
This renewal comes in addition to the renewal which was awarded in May for the entire range of Atos Worldline's payment and card processing services.
ISO 9001:2000 certification provides unquestionable added value for Atos Worldline clients. Aside from being a genuine guarantee of service quality, it also ensures ongoing follow-up of the company's efforts to improve its offers and mobilise its employees to attain the goals set as part of the quality management system.
About Atos Origin
Atos Origin is an international information technology (IT) services company. Its business is turning client vision into results through the application of consulting, systems integration and managed operations. The company's annual revenues are more than EUR 5 billion and it employs 45,000 people in 50 countries. Atos Origin is the Worldwide Information Technology Partner for the Olympic Games and its clients include ABN AMRO, Akzo Nobel, Alstom, BNP Paribas, Ericsson, EDF, Euronext, Fiat, France Telecom, ING, KPN, Philips, Renault, Royal Bank of Scotland, Saudi Aramco, Schlumberger, Shell, Standard Chartered Bank,Telecom Italia, UK Department for Work and Pensions, Unilever, Vivendi Universal and Vodafone.
Atos Origin is quoted on the Paris Euronext Premier Marché and trades as Atos Origin, AtosEuronext, Atos Worldline, Atos Consulting.
Atos Worldline is an Atos Origin company : a leading European provider in IT-related Business Process Outsourcing, dedicated to services and solutions covering the whole process of payment and information flows. With 2,500 staff in France, Germany, Austria and the United Kingdom, Atos Worldline generated an annual revenue of around €400 millions in 2003, through 3 core activities : Payment and Card Processing services - CRM services - and Multi Channel Contact (Internet and Voice services).
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