“New customer information systems integrated by Atos Origin – big improvement on manual boards say passengers”
London, 16 June 2004
Huge Customer Support for Network Rail's Move to New Visual Displays
Atos Origin, a leading international IT services company, today announced that passenger research into the implementation of its Customer Information Systems (CIS) at stations shows that nine out of ten passengers at Glasgow Central (95%) and three quarters at King's Cross (75%) think the new systems are excellent or good. Passengers also praised Network Rail's move to improve the provision of up-to-date and easy to read train information.
Those questioned responded positively to the investment in the new CIS and see them as a big improvement on the old style manual boards. Station users commended the lack of disruption and the seamless transition to the new electronic boards managed by Atos Origin. Customers were particularly impressed with the way the temporary information boards were managed during the changeover and many were unaware of any disruption.
Station users preferred the visual presentation of train information on the new screens. The brightness, colour and size of the screens are seen as the major improvements on the old manual systems. Respondents felt train information is much clearer and easier to read. Customers also find the new look of the boards more practical as information displayed is more detailed and updated more frequently. This makes journey details easier to locate and more accurate, thus reducing time spent at the busiest areas of the station and congestion at the main boards.
“We are totally committed to improving our level of customer service and I'm delighted that the research shows how our investment is making life easier for station users,” commented Deborah Richards, Director of Railway Estates, Network Rail.
“When Network Rail approached Atos Origin regarding the CIS project it was clear that we needed to deliver a solution that would meet the needs of the customer and Network Rail's long-term business needs,” says Kay Hesketh, account director, Rail Infrastructure, Atos Origin. “We are proud that we have provided a solution that not only makes journey information more accessible, but also allows Network Rail to control safely the flow of passengers around their busiest stations.”
Atos Origin, selected as the preferred supplier of CIS by Network Rail, has already managed the design, development and implementation of CIS at five of Network Rail's 14 major stations including Euston, Gatwick Airport, Glasgow Central, King's Cross and London Bridge. The Atos CIS solution manages and transmits accurate travel information in real time to passengers via multiple sources, including information screens and public address (PA) systems in stations and is part of an extensive CIS replacement program for Network Rail's major stations throughout the UK.
About Atos Origin
Atos Origin is an international information technology (IT) services company. Its business is turning client vision into results through the application of consulting, systems integration and managed operations. The company's annual revenues are more than EUR 5 billion and it employs 47,000 people in 50 countries. Atos Origin is the Worldwide Information Technology Partner for the Olympic Games and its clients include ABN AMRO, Akzo Nobel, Alstom, BNP Paribas, BP, Ericsson, EDF, Euronext, Fiat, France Telecom, ICI, ING, KPN, Lucent, Philips, Renault, Royal Bank of Scotland, Saudi Aramco, Schlumberger, Shell, Telecom Italia, UBS, UK Department of Works and Pensions, Unilever, Vivendi Universal and Vodafone.
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