“Atos Origin Mobilizes 45,000 Field Professionals with SAP”
Paris - May 5th, 2004
Professional Services Firm Rolls Out Mobile and ERP Applications from SAP to Increase Field-Force Efficiency, Improve Operating Margin and Enhance Customer Satisfaction
SAP AG (NYSE: SAP) today announced that leading international IT services company Atos Origin is extending its SAP® solution set to tightly link its field force with back-office operations. The company is deploying mobile applications based on the SAP NetWeaver™ integration and application platform for its 45,000 field consultants. Working from remote locations, these professionals will be able to quickly deliver project information and time and travel costs to headquarters. By gaining faster, deeper insight into projects and costs across its widespread operations in 45 countries, the company aims to optimize workforce utilization and customer service while expediting invoice processing and improving profit margins. Atos Origin is presenting how SAP® solutions for mobile business and industry-specific SAP software are driving its business process innovation at SAPPHIRE®, SAP's international customer conference being held in New Orleans, Louisiana, May 11 – 13.
With its mobile workforce using the SAP® Mobile Time and Travel solution to directly feed data into the company's existing ERP environment from SAP, Atos Origin will gain more efficient, paperless invoicing processes to quickly resolve customer claims and achieve faster recognition of revenue. To improve processes across its global corporate backend in parallel, the company is rolling out financials, e-procurement and supplier relationship management applications from the SAP for Professional Services portfolio. By 2005, the company's back-office SAP footprint will span nearly 9,000 users at offices in more than 25 countries, up from the current 2,000 SAP users.
“By enhancing our solution set with SAP NetWeaver, we are changing the way we do business—closing the process loop between the global field and the back office to achieve more flexibility, enhanced business agility and higher performance,” said Eric Guilhou, CFO, Atos Origin. “The integrated mobile solution is a key enabler of our initiative to empower our consultants, allowing them to easily push essential information to headquarters as it occurs in the field—and not days or weeks thereafter in the office. Now we will know exactly how individual project phases are progressing, where we're most profitable and, most importantly, what we can do to improve customer satisfaction.”
Like many professional services firms, Atos Origin's consultants often work onsite at companies where they have no access to the Internet and are unable to log on to IT systems due to the sensitive nature of customers' businesses. Using the SAP Mobile Time and Travel solution, each field consultant can enter project status and billing information immediately into their laptop while onsite. SAP NetWeaver provides the technology framework so that the mobile application can run in a disconnected mode and is geared for synchronization with the central ERP software as soon as an online connection is established.
Because the mobile solution enables delivery of key performance indicators (KPIs) directly into SAP analytics applications, managers across six regional offices will gain comprehensive, real-time insight into individual project phases to make faster, more informed decisions on planning and allocating personnel resources.
Atos Origin, a global services and global hosting partner of SAP as well as a member of the SAP NetWeaver Partner Initiative, plans to deploy the integrated SAP solutions country by country this year, beginning with Germany, France and the Netherlands. Global completion of the rollout is slated for 2006.
“A professional services firm's most important capital is its human resources—the combined expertise out in the field and back at headquarters,” said Peter Kirschbauer, member of the extended management board, SAP AG. “Tightly linking these professionals through SAP NetWeaver empowers the entire enterprise to synchronize efforts and take quick action on issue management and changing customer needs at every stage of a project or client engagement. The integrated SAP solution for Atos Origin clearly demonstrates the real-world advantages of enterprise mobility.”
Next Major Event: SAPPHIRE® 2004 New Orleans
Learn how leading small, midsize and large enterprises from around the world use SAP solutions to achieve business success and about the latest business software advances at SAPPHIRE®, SAP's international customer conference being held in New Orleans, Louisiana, May 11 - 13. Atos Origin's presentation will be held on Wednesday, May 12 at 3:30 p.m.
About Atos Origin
Atos Origin is an international information technology (IT) services company. Its business is turning client vision into results through the application of consulting, systems integration and managed operations. The company's annual revenues are more than EUR 5 billion and it employs 47,000 people in 50 countries. Atos Origin is the Worldwide Information Technology Partner for the Olympic Games and its clients include ABN AMRO, Akzo Nobel, Alstom, BNP Paribas, BP, Ericsson, EDF, Euronext, Fiat, France Telecom, ICI, ING, KPN, Lucent, Philips, Renault, Royal Bank of Scotland, Saudi Aramco, Schlumberger, Shell, Telecom Italia, UBS, UK Department for Work & Pensions, Unilever, Vivendi Universal and Vodafone. Atos Origin is quoted on the Paris Euronext Premier Marché and trades as Atos Origin, AtosEuronext, Atos Worldline, Atos KPMG Consulting and Atos Odyssée.
About SAP for Professional Services
SAP for Professional Services is designed to help professional services firms effectively meet the industry challenges of increased global competition, pricing pressures from a new “buyers market,” longer bidding cycles and increasing customer demand for substantial cost savings. Serving 1,471 customers worldwide, the portfolio provides integrated solutions to manage all core business processes, including strategy and planning, new business development, services delivery, engagement management and analysis. Additional information is available at: http://www.sap.com/solutions/industry/professionalservices/
About SAP® Solutions for Mobile Business
Applicable to all industries, SAP® solutions for mobile business extend the reach of mySAP™ Business Suite solutions beyond desktop PCs and wirebound networks, integrating emerging technologies such as radio frequency identification (RFID) and making mobile devices essential parts of the value chain that can seamlessly exchange information, automate data entry and perform a wide range of transactions. SAP mobile business solutions take powerful technology into new situations, helping companies increase field-force productivity, improve customer service and safeguard enterprise assets across remote locations–anywhere, anytime. Additional information is available at http://www.sap.com/solutions/mobilebusiness/
SAP is the world's leading provider of business software solutions. SAP® solutions are designed to meet the demands of companies of all sizes—from small and midsize businesses to global enterprises. Powered by the SAP NetWeaver™ open integration and application platform to reduce complexity and total cost of ownership and empower business change and innovation, mySAP™ Business Suite solutions are helping enterprises around the world improve customer relationships, enhance partner collaboration and create efficiencies across their supply chains and business operations. The unique core processes of various industries, from aerospace to utilities, are supported by more than 25 industry-specific SAP solution portfolios. Today, more than 22,600 customers in over 120 countries run more than 76,100 installations of SAP® software. With subsidiaries in more than 50 countries, the company is listed on several exchanges, including the Frankfurt stock exchange and NYSE under the symbol “SAP.” Additional information is available at: http://www.sap.com.
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