“Atos Origin Implements a Phone Debt Collection – Solution at Rural Servicios Informáticos”
Madrid – December 27, 2004
Rural Servicios Informáticos, the IT support centre for rural savings banks, will provide this service through its Customer Service Centre
Atos Origin, a leading international IT service provider, has implemented a phone debt collection solution at the Customer Service Centre of Rural Servicios Informáticos (RSI). This project is part of the longstanding technological collaboration between the two companies.
Rural Servicios Informáticos is the IT support centre that provides outsourced services to more than 80 rural savings banks, Banco Cooperativo and Rural Grupo Asegurador, an insurance company. The member companies can thus meet their needs to adapt and make dynamic use of the new services and technology, cutting operating and maintenance costs.
For rural savings banks that have outsourced the service to RSI, phone debt collection makes it possible to manage both information about the situation and commitments to pay up by a certain date. This raises appreciably the collection rate. The key aim is to manage all of the information about the debt and the customer, improve communication with the debtor and to provide a solution for efficient payment.
The phone debt collection solution allows the Customer Service Centre to carry out several call campaigns each day by first preparing the contacts for the day, made up of calls about new debts and calls dealing with pre-existing debts. The information used to set the selection criteria and organise the daily work is based on the customer's credit history and background.
Using the latest technology for multi-channel contact centres and voice/data integration that Atos Origin has implemented at RSI, this solution provides a service tailored to each rural savings bank's needs. It also makes it possible to improve the way cases are handled by dealing with debts owed to different savings banks at the same time. All this is aimed at achieving high productivity in debt collection.
Atos Origin has provided RSI with both experience in developing contact centre services and exhaustive knowledge of implementing phone debt collection solutions. In this way, RSI is continuing to maintain the high level of quality and advanced services that it must provide to its member savings banks.
According to Antonio García Cruz, Service Development Manager at RSI, “Atos Origin's phone debt collection service has allowed us to manage customer debts better and has significantly improved the collection rate”.
About Atos Origin
Atos Origin is an international information technology (IT) services company. Its business is turning client vision into results through the application of consulting, systems integration and managed operations. The company's annual revenues are more than €5 billion and it employs 45,000 people in 50 countries. Atos Origin is the Worldwide Information Technology Partner for the Olympic Games and its clients include ABN AMRO, Akzo Nobel, Alstom, BNP Paribas, Ericsson, EDF, Euronext, Fiat, France Telecom, ING, KPN, Philips, Renault, Royal Bank of Scotland, Saudi Aramco, Schlumberger, Shell, Standard Chartered Bank, Telecom Italia, UK Department for Work and Pensions, Unilever, Vivendi Universal and Vodafone.
Atos Origin is quoted on the Paris Euronext Premier Marché and trades as Atos Origin, AtosEuronext, Atos Worldline, Atos Consulting.
About Rural Servicios Informáticos
Rural Servicios Informáticos (RSI) was set up in 1986 by a small group of rural savings banks as an external, centralised data processing service. This IT support centre is structured around a global outsourcing project capable of meeting all the needs of the member savings banks and dynamically adapting to new technologies.
RSI has a professional team and top-class technological resources. The training and specialisation of the company's team provides it with a dynamism completely in tune with the needs of the market. It allows the rural savings banks to join forces, setting joint goals and development areas based on real demand for new services. RSI currently provides a service to more than 90 financial institutions with a total of 6.3 million customers.
For further information see http://www.cajarural.com
For further information contact:
Tel. +34 91 440 88 00
Fax. +34 91 754 32 52