“Atos Origin implements the Autoclub Repsol Customer Service Centre”
Madrid, June 29, 2004
The new automobile assistance company chooses the most advanced technology to provide top quality services
Atos Origin, a leading international information technology service provider has been selected by Autoclub Repsol, a new automobile assistance company, to implement its Customer Service Centre using the most advanced multichannel technology. This agreement demonstrates Atos Origin's experience in developing Multichannel Customer Centres and reinforces the relationship between Atos Origin and Autoclub Repsol's parent Company, Repsol YPF.
Thanks to Altitude Software's UCI2000 technology and Atos Origin's ELIDE Contact Management Application, Autoclub Repsol will integrate in its call centre both telephony and data CTI such as fax and e-mail channels. Autoclub Repsol's cutomers will thus be able to access services using the communication channel of their choice. Operators will then answer their requests immediately.
Autoclub Repsol Assistance Centre provides information and technical and legal consulting services for both individuals and groups, channelling all the calls for road assistance, transport to workshop, and payment management. The Group's objective is to integrate new services in the coming months. Due to the wide acceptance that Autoclub Repsol has received and the growing number of subscribers, its Customer Service Centre is required to provide seamless, fast, and efficient service. The technological partnership with Atos Origin offers a customised service and short response times. The system allows Autoclub Repsol to manage open files, consult written e-mail and fax communications from a single location, and register all contacts - in a completely automated manner.
Atos Origin has provided consulting services, systems integration and managed services for Call Centres for over 15 years. The company's client list includes some of the largest groups in the main market sectors: finance, industry, energy, telecommunications, transport, etc., both nationally and internationally.
About Atos Origin
Atos Origin is an international information technology (IT) services company. Its business is turning client vision into results through the application of consulting, systems integration and managed operations. The company's annual revenues are more than EUR 5 billion and it employs 47,000 people in 50 countries. Atos Origin is the Worldwide Information Technology Partner for the Olympic Games and its clients include ABN AMRO, Akzo Nobel, Alstom, BNP Paribas, BP, Ericsson, EDF, Euronext, Fiat, France Telecom, ICI, ING, KPN, Lucent, Philips, Renault, Royal Bank of Scotland, Saudi Aramco, Schlumberger, Shell, Telecom Italia, UBS, UK Department for Work and Pensions, Unilever, Vivendi Universal and Vodafone.
Atos Origin is quoted on the Paris Euronext Premier Marché and trades as Atos Origin, AtosEuronext, Atos Worldline, Atos KPMG Consulting and Atos Odyssée.
About Autoclub Repsol
Autoclub Repsol is the new leading Automobile Club in the Spanish market that provides its customers with the widest range of services and advantages.
For the development of this project, Autoclub Repsol has an extensive network of national partners and relies heavily on the use of new information and communication technologies.
Club members will enjoy the most complete assistance program for any vehicle they drive, as well as health assistance during travel for both members and their families. Furthermore, all members enjoy the best free legal defence available for cases where they risk losing their driver's permit, fine management, 25 hour legal consulting, etc.
Autoclub Repsol goes a step further by offering its members significant discounts in travel, hotels, workshops, etc. Moreover, by becoming a member of Autoclub Repsol, customers will obtain a 3% discount in Europoints at Repsol, Campsa, and Petronor service stations, which will be increased to 5% if members pay using their Solred Autoclub or Visa Repsol cards.
This new automobile club has been created to become the market benchmark, offering its customers a wide range of services and advantages.
Tel: +34 91 214 89 15
Tel: 33 1 55 91 26 62