“Business service management: Auchan launches a business monitoring project”
Paris, 9 June 2004
AUCHAN is continuing the process of computerising its operations and is starting the second phase by implementing business monitoring for its information systems. This approach, which is still something of a novelty amongst IT systems managers, involves taking the business constraints of the users into account, aiming at improving their level of satisfaction.
Within the framework of an information management contract drawn up between Auchan's Organisation and Information Systems management and Atos Origin, the first phase of computerisation in 2003 allowed improvement and rationalisation of the way the Auchan information system was run. The technical aspect, consisting of making sure that every component of the IT infrastructure is operational, has now been completely dealt with. The second phase, which is going to be centred on monitoring to make sure that each critical business process stays operational, can therefore be launched.
“After a thorough study of 6 BSM (Business System Management) products on the market, we chose 'Formula' from Managed Objects, especially for the ease of integration with our IT systems, the speed with which we could get it up and running and the numerous references” states Benoit Thibaut, who is responsible for Service Instrumentation with Auchan.
The project is based upon a collaboration between Atos Origin and Selesta, the European integrator and distributor for the Formula product from Managed Objects.
Using their technological expertise and mastery of the product, Selesta will integrate it into Auchan's IT infrastructure.
Using their know-how in monitoring – in 'Business Service Management' – and their knowledge of Auchan's production setup, Atos Origin are going to do the modelling of the business processes and manage any remaining development.
The project covers 12 business processes deemed 'critical' by Auchan; the first of these to be started is the publication of the turnover figures. This will be operational in mid-June 2004.
"I'm expecting a lot from this client-oriented approach," says Samuel Hurtrel, in charge of the Operations department at Auchan, "because it will provide an improvement in the dialogue with the Business Information Systems Divisions from a business users' view. And it will also improve the efficiency of Operations by reducing the time it takes to resolve incidents. The advantages for my Information Systems Department are just as considerable: the ability to warn the business users in advance of abnormal situations, well-defined management of priorities as a function of the impact that disturbances would have on the business processes. This approach will help to change IT production from technically-based management to management oriented towards the business services."
For their part, Atos Origin adds: "We did not hesitate in recommending using a BSM product, since it put the customer at the centre of the IT management's attention, which is exactly the philosophy that we have adopted."
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Selesta is one of the principal integrators of software for use in large companies. Selesta is in particular the integrator and distributor of the Formula product from Managed Objects, the world leader in BSM. Selesta has branches in France, Italy, Spain and Portugal, with nearly 300 staff, a turnover in the region of €100M and around 2,000 customers (Groupama, Décathlon, Caisse d'Epargne, BNP Paribas, Banque de Bretagne, Natexis, Exxon, Atos Origin, Generali, Société Générale, Pirelli, Alitalia, Banca Intesa, Bayer, Colgate, San Paolo, BCEE, Telecom Italia, Fiat, Portugal Telecom, etc.).
Contact: Samy Rezgui - firstname.lastname@example.org
About Atos Origin
Atos Origin is one of the main international players in IT services. Its business is turning its customers' strategic vision into results, by improving the use of consulting solutions, systems integration and information management. Established in 50 countries throughout the world, Atos Origin achieves an annual turnover of more than 5 billion euros with a staff of 50,000. Atos Origin is the worldwide IT partner for the Olympic Games, and the Group's customers include ABN AMRO, Akzo Nobel, Alstom, BNP Paribas, BP, Ericsson, EDF, Euronext, Fiat, France Telecom, ICI, ING, KPN, Lucent, Philips, Renault, Royal Bank of Scotland, Saudi Aramco, Schlumberger, Shell, Telecom Italia, UBS, Unilever, Vivendi Universal and Vodafone.
Atos Origin is quoted on the Paris Euronext Premier Marché and trades as Atos Origin, Atos Euronext, Atos Worldline, Atos KPMG Consulting and Atos Odyssée.
Anne de Beaumont