“Atos Origin and Auchan Announce Successful Deployment of Remote Terminal Management System”
Paris - March 9, 2004
Atos Origin, a global provider of information services, and Auchan, one of the world's leading retailers, today announced the success of Atos Origin's outsourcing solution to provide Auchan with remote management services for a large component of its information system.
In early 2003, Auchan awarded Atos Origin a five-year contract to remotely manage its information systems and jointly launched a project to automate the process using the Tivoli suite. Today, 15 Atos Origin specialists perform remote 24X7 monitoring with guaranteed results on a proprietary multiservice platform. Auchan and Atos Origin co-managed the project, successfully integrating 8,000-plus Tivoli monitors and automating more than 80% of the manual procedures.
Said Samuel Hurtrel, operations manager at Auchan, "The information system in this project included an ES/9000 system and 1,200 AS/400, Unix and Windows NT servers across 118 French, Eastern European and Chinese hypermarkets, the central purchasing agency, the Auchan Direct online shopping portal and its logistics services. Our goals were to enhance and rationalize the management of our information system. That's why, in addition to the outsourcing project, we asked the solutions supplier to co-manage the automation process and guarantee the results. Our goals have been achieved: outsourcing and automation have reduced costs by more than 35%, and service quality has improved."
In the words of Jean-François Raimond, head of remote management services at Atos Origin, "The project's success illustrates Atos Origin's determination and ability to deploy win-win solutions adapted to our users' needs. Our commitment to meeting the automation objectives, aligned with the twin strengths of platform flexibility and adaptability, enabled us to deliver the expected quality gains and cost savings.
In 2004, Auchan will implement a business process performance management (BPPM) process to sustain the improvement momentum created by Atos Origin's management outsourcing solution.
About Atos Origin
Atos Origin is an international information technology (IT) services company. Its business is turning client vision into results through the application of consulting, systems integration and managed operations. The company's annual revenues are more than EUR 5 billion and it employs 47,000 people in 50 countries. Atos Origin is the Worldwide Information Technology Partner for the Olympic Games and its clients include ABN AMRO, Akzo Nobel, Alstom, BNP Paribas, BP, Ericsson, EDF, Euronext, Fiat, France Telecom, ICI, ING, KPN, Lucent, Philips, Renault, Royal Bank of Scotland, Saudi Aramco, Schlumberger, Shell, Telecom Italia, UBS, UK Department for Work & Pensions, Unilever, Vivendi Universal and Vodafone.
Atos Origin is quoted on the Paris Euronext Premier Marché and trades as Atos Origin, AtosEuronext, Atos Worldline, Atos KPMG Consulting and Atos Odyssée.
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