“Atos Origin to Provide High-End Application Management and Support Services to MatrixOne’s European Clients”
Amsterdam - February 25, 2004
Service is Designed to Significantly Reduce Total Cost of Ownership for MatrixOne's Software Implementations
Atos Origin, a leading international information technology services provider has announced the offering of PLM application management and support services to MatrixOne's clients across Europe. These services conform to the ITIL standards.
The Atos Origin offering will focus on the Professional Service Support part of these best practices, applied to solutions based on MatrixOne's Product Lifecycle Management technology. Professional Service Support is comprised of Change Management, Release Management, Problem Management, Incident Management and Configuration Management.
Atos Origin estimates that IT teams spend the majority of their time on application management and support and too little on measuring delivered business value, or improving processes and defining new solutions. This costs organisations a great deal in terms of efficiency and asset utilisation.
The offering is designed to bring MatrixOne clients significant cost savings per year in managing their software applications, and builds on both company's expertise and experience in managing customer solutions as well as Atos Origin's established position as a service provider in this space.
Atos Origin will also be able to help customers in managing day-to-day change support, upgrades, installations, modification and management of MatrixOne software applications, relieving administrative pressure on existing customer IT teams and freeing time to develop solutions to drive forward business.
This development builds upon the existing alliance partnership between Atos Origin and MatrixOne and leverages their respective strengths. Atos Origin provides certified and experienced application management and support teams, allowing customers to benefit from the economies of scale offered by working with a leading service provider. MatrixOne continues to provide core product expertise as well as standard product maintenance and support services, and will monitor quality of service delivery by both direct involvement and training and certification of Atos Origin staff, when needed.
Arie Huisman, Director Global Services, MatrixOne commented: "Atos Origin is a leader in the area of on-site, near-shore and off-shore Application Management and Support. Atos Origin has a strong track record of delivering and maintaining customer value in the PLM arena. We believe that Application Management and Support is a complementary service that further enables customer success. "
MatrixOne, Inc. (NASDAQ: MONE) is a recognized leader in delivering collaborative Product Lifecycle Management (PLM) solutions. We provide flexible solutions that unleash the creative power of global value chains to inspire innovations and speed them to market. MatrixOne's customers include global leaders in the aerospace and defense, automotive, consumer products, high technology, life sciences, machinery, and the process industries, including Agilent Technologies, General Electric, Honda, Johnson Controls, Philips, Procter & Gamble, Siemens, and Toshiba. MatrixOne (http://www.matrixone.com/) is headquartered in Westford, Massachusetts with locations throughout North America, Europe, and Asia/Pacific.
About Atos Origin
Atos Origin is an international information technology (IT) services company. Its business is turning client vision into results through the application of consulting, systems integration and managed operations. The company's annual revenues are more than EUR 5 billion and it employs 47,000 people in 50 countries. Atos Origin is the Worldwide Information Technology Partner for the Olympic Games and its clients include ABN AMRO, Akzo Nobel, Alstom, BNP Paribas, BP, Ericsson, EDF, Euronext, Fiat, France Telecom, ICI, ING, KPN, Lucent, Philips, Renault, Royal Bank of Scotland, Saudi Aramco, Schlumberger, Shell, Telecom Italia, UBS, UK Department of Works & Pensions Unilever, Vivendi Universal and Vodafone.
Atos Origin is quoted on the Paris Euronext Premier Marché and trades as Atos Origin, AtosEuronext, Atos Worldline, Atos KPMG Consulting and Atos Odyssée.
Atos Origin :
Marie-Tatiana Collombert - +33 (0) 1 55 91 26 33
Jacqueline Wildenburg +31 (0)20 3010930