“Atos Origin Supports RTE In Deployment of Electronic Document Management Solution”
Paris - January 28, 2004
To meet certification requirements and establish a comprehensive, highly effective document base, the Transmission Branch of France's Réseau de Transport d'Electricité (RTE) has deployed an electronic document management solution using Documentum software, with support from Atos Origin.
A large-scale project
Accessible to all agents via the RTE intranet, the document base was configured in-house by Centre National d'Ingénierie de l'Information (CN2I) and deployed across France unit by unit throughout 2003. Extensive preparatory work was required to get the existing base of more than 17,000 documents ready for the new system.
Numerous internal and external resources were leveraged to carry out this large-scale project. Among them, Atos Origin was selected to design a change-support program in compliance with RTE's specifications. The program involved training and the production of accompanying literature.
Atos Origin's involvement began long before deployment, with training for the application's first QA testers in May 2002. Atos Origin began preparing training sessions for users concerned by the initial deployment phase in the three pilot units in December 2002. At the same time, exhaustive support literature was drafted for distribution to users in training and to accompany the electronic document management software.
The project was deployed in 2003 after the application's configuration was fine-tuned for users. Training sessions were held throughout the year as needed, in keeping with the deployment schedule.
Deployment was carried out gradually according to specific timetables for the nine units involved in the project, which included the National Grid Expert Evaluation Center, seven Regional Electricity Transmission units and the Purchasing Department. The application concerned a highly diverse group of trainees and users, ranging from engineers and quality managers to process managers and administrators.
The training program designed in partnership with RTE responded perfectly to the project's requirements and generally proceeded as planned. It included:
- Four modules corresponding to different profiles in the units (users, super-users, document producers and document administrators). The modules varied in length from 105 minutes to two days.
- Additional modules. The administrator course included the producer course, which itself included the super-user course-a flexible method that allowed trainees to attend several sessions without missing out on anything.
- Real-time adaptation to changes in the application thanks to ongoing contacts with the project team and the CN2I development team.
Highly encouraging results
By the end of 2003, Atos Origin had trained some 650 people at ten sites. The trainee satisfaction rate was particularly encouraging, exceeding 85% in the following categories for all courses combined: objectives met, usefulness and skills acquired.
Réseau de Transport d'Electricité (RTE) operates France's high voltage and extra high voltage public power transmission system. The network includes all of the high and extra high voltage power lines and transformer substations that connect power plants, distribution grids and industrial sites in France, as well as power networks in neighboring countries. RTE is responsible for operating, maintaining and developing the network and for ensuring an uninterrupted, high-quality public service. This entails:
- Continuously adjusting supply to demand.
- Ensuring the power system's operating safety.
- Maintaining and developing the public transmission grid.
Its operations cover two strategically related areas:
- The power system and flow management.
- Power transmission and network management.
About the Atos Origin Training Center
With more than 30 years experience in educational engineering, the Atos Origin Training Center offers a full catalogue of more than 150 courses, a range of on-line tutorials covering a wide array of topics, and change management support. The Center's team of 70 trainers and consultants trains some 10,000 people each year and serves more than 700 clients.
About Atos Origin
Atos Origin is an international information technology services provider. Its business is turning client vision into results through the application of consulting, systems integration and managed operations, including outsourcing and on-line services. In August 2002, Atos Origin acquired KPMG Consulting in the UK and The Netherlands, trading as Atos KPMG Consulting. The company generates annual revenues of EUR 3 billion and employs 28,000 staff in 30 countries. The Group's client list includes major companies such as ABN AMRO, Akzo-Nobel, Alstom, BNP Paribas, British Petroleum, Euronext, Fiat, ICI, ING, KPN, Lucent, Philips, Renault, Royal Bank of Scotland, Saudi Aramco, Shell, UBS Warburg, Unilever, Vivendi Universal, Vodafone and Wolters Kluwer.
On September 22nd, 2003, Atos Origin announced that it had signed an agreement to acquire the IT services activities of SchlumbergerSema from Schlumberger. The agreement, which is expected to be completed at the end of January 2004, will create one of the leading global IT services companies, with combined annual revenues in excess of Eur 5 billion.
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