“Atos Origin Integrates Eptica’s Incoming E-mail Management Solution”
Paris - June 24, 2003
Eptica, a real-time e-CRM software solutions provider, and Atos Origin, a leading international information technology services provider, have signed a partnership agreement based on the Eptica Enterprise Suite.
As part of its Multimedia Contact! offering, Atos Origin is integrating Eptica's Web-based customer relationship management solutions on its multimedia platform. This offer enables companies to manage the full range of their customer contact channels by seamlessly integrating both their short-range business concerns and their long-term CRM vision.
"Today the Internet represents a significant customer relationship channel. With the expansion of broadband technology and the 60% annual growth in French e-commerce transactions, large companies are receiving more and more information requests and complaints via e-mail," explains Laurent Bailly, manager of Atos Origin's offering. "This prompted us to join forces with Eptica to offer effective, high value-added solutions that will enable companies to optimize their Web-based CRM using e-mail, chat applications and co-browsing."
With Eptica's incoming e-mail management solution, companies can provide customers, suppliers and partners with fast, precise and personalized answers in real time. In addition to Eptica Email Management, the Eptica Enterprise Suite solution includes:
- Eptica Live Interaction for interactive dialogue with visitors using chat applications and co-browsing.
- Eptica Customer Behavior Analysis for profiling each visitor according to browsing habits, enabling companies to gain a better understanding of customer requirements and behavior.
About Eptica - www.eptica.com
Eptica is a spin-off of the EADS group that designs, develops and markets software to deliver innovative e-CRM solutions enabling companies to achieve two key objectives:
- Establish and track interaction with customers over the Internet using e-mail, chat applications or co-browsing;
- Develop preferential relationships with customers through in-depth knowledge of their habits, expectations and specific needs.
Eptica markets its Eptica Enterprise Suite e-CRM solution around the world through a network of partners, consultancies and IT service providers including FrontCall, CallOne, Atos Origin in France, Business & Decision in Spain and Smartcall in the United Kingdom. Its customers include large international corporations such as Intel and DealTime in the United States, Peace Systems Integration in Taiwan, Mundoviaje.com and Inmopolis in Spain, and CNP, Vertbaudet (PPR group), Marionnaud Parfumeries, Les Taxis Bleus, Help-Line, France Loisirs and INSEE in France.
About Atos Origin
Atos Origin is an international information technology services provider. Its business is turning client vision into results through the application of consulting, systems integration and managed operations, including outsourcing and on-line services. In August 2002, Atos Origin acquired KPMG Consulting in the UK and The Netherlands, trading as Atos KPMG Consulting. The company generates annual revenues of EUR 3 billion and employs 28,000 staff in 30 countries. The Group's client list includes major companies such as ABN AMRO, Akzo-Nobel, Alstom, BNP Paribas, BP, Euronext, Fiat, ICI, ING, KPN, Lucent, Philips, Renault, Royal Bank of Scotland, Saudi Aramco, Shell, UBS Warburg, Unilever, Vivendi Universal, Vodafone and Wolters Kluwer.
Laurence Le Masle
Tel.: +33 1 58 18 32 54
Tel.: +33 1 49 00 91 87