“Atos Origin’s Operations Management Business Earns Wider ISO 9001:2000 Certification”
Paris - January 5, 2003
Atos Origin has been awarded ISO 9001:2000 certification by the French Quality Assurance Association (AFAQ) for the activities of its Networks and Shared Services business, which manages engineering, data processing and logistic operations for IT networks and platforms deployed for outsourcing clients.
The certification was the result of a gradual process introduced in 2000, whose successive annual renewals have driven steady improvement in the organization and in operating performance, while broadening the scope of activities earning certification.
More generally, these actions are part of the structured process that Atos Origin is implementing to establish, maintain and develop a Quality Management System compliant with the ISO 9001:2000 standard.
"This standard is well suited to service activities," says Jaime Estapa, Atos Origin's Quality Director, "since it enhances the focus on customer satisfaction. It is poised to become a fundamental benchmark and a springboard for future improvements in our operations."
Atos Origin's quality management system is based on four core principles:
- Meeting customer requirements.
- Preventing errors rather than correcting faults.
- Quantifying costs related to malfunctions.
- Ensuring continuous process improvement.
These factors are critical to outsourcing activities, which involve the delivery of data processing solutions to a wide range of customers with a broad array of services and technologies.
"Notification of this certification marks an important milestone in the implementation of our quality policy," comments Philippe Salzedo, Head of the Networks and Shared Services business. "Certification allows us to serve customers more effectively and to provide employees with an increasingly effective working environment, while improving financial results."
Atos Origin offers industrial-scale operations management capabilities with more than 10,000 MIPS operated worldwide and 25,000 distributed systems under management, together with 300,000 PCs, 200,000 mailboxes and more than 200,000 network connections.
About Atos Origin
Atos Origin is an international information technology services provider. Its business is turning client vision into results through the application of consulting, systems integration and managed operations, including outsourcing and on-line services. In August 2002, Atos Origin acquired KPMG Consulting in the UK and the Netherlands, trading as Atos KPMG Consulting. The company generates annual revenues of EUR 3.3 billion, employs 30,000 employees in 30 countries. The Group's client list includes major companies such as ABN-Amro, Akzo Nobel, Alstom, BNP Paribas, British Petroleum, Euronext, Fiat, ICI, ING, KPN, Lucent, Philips, Renault, Royal Bank of Scotland, Saudi Aramco, Shell, UBS-Warburg, Unilever, Vivendi Universal, Vodafone and Wolters Kluwer.
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