“French Tollway Operator SAPN Chooses Atos Origin For “Foninfo” IVR Traffic Information System”
Paris, October 27, 2003
French tollway operator Société des Autoroutes Paris-Normandie (SAPN) has selected Atos Origin to design, develop and host an interactive voice response (IVR) server to deliver traffic information to drivers on its Paris-Normandy highway network. The new "Foninfo" service will be available around-the-clock by dialing 0892.00.1234.
SAPN, which has a concession from the French State to build, operate and manage a toll road network between Paris and Normandy, wanted to provide value-added services to drivers on its A14, A13 and A29 highways. By dialing 0892.00.1234 from any fixed line or wireless phone, users can access an Atos Origin-managed server for real-time traffic information, travel times to major destinations and traffic forecasts for SAPN highways and in the greater Paris region.
SAPN selected Atos Origin to design, develop and host its IVR server, using as a base ScanSoft's speech recognition solution. Atos Origin also supported SAPN both up and downstream from the project, from defining service ergonomics to follow-up and fine-tuning.
By enabling hands-free dialing, speech recognition technology delivers value added to the driver, while responding to SAPN's priority commitment to driver safety.
Users can easily navigate through the IVR system using key words or natural speech. A "multi-concept" function was added to help users get to their section quickly by mentioning several key words, for example, "I want to know current traffic conditions in the direction of Rouen."
The quality of the IVR phone service has been considerably enhanced by the Voice Signal Activity Detector (VSAD) module, an Atos Origin application that eliminates non-voice signals and filters out unwanted noise, such as breathing, sneezing, coughing, crackling and other background interference.
15 years of voice technology experience
For 15 years, Atos Origin has delivered extensive expertise in the design, development and hosting of interactive voice response platforms. In a fast-changing technological environment, its research and development teams assess, test and integrate the latest products and emerging solutions, such as speech recognition and synthesis engines, voice authentication techniques, voice over IP infrastructure, and VoiceXML, SALT and multimodal environments. Supporting this expertise are a wide range of innovative services that enable customers to create competitive advantage by leveraging Atos Origin's knowledge of the e-business market and ERP solutions.
Created in 1963, Société des Autoroutes Paris-Normandie (SAPN) is a public-private corporation that holds a concession from the French State to build and operate the A13, A14 and A29 tollroads. A subsidiary of Société des autoroutes du Nord et de l'Est de la France (SANEF), it manages a network totalling 370 kilometers and employs 750 people. It reported €218.8 million in revenues in 2002.
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About Atos Origin
Atos Origin is an international information technology services provider. Its business is turning client vision into results through the application of consulting, systems integration and managed operations, including outsourcing and on-line services. In August 2002, Atos Origin acquired KPMG Consulting in the UK and The Netherlands, trading as Atos KPMG Consulting. The company generates annual revenues of EUR 3 billion and employs 28,000 staff in 30 countries. The Group's client list includes major companies such as ABN AMRO, Akzo-Nobel, Alstom, BNP Paribas, BP, Euronext, Fiat, ICI, ING, KPN, Lucent, Philips, Renault, Royal Bank of Scotland, Saudi Aramco, Shell, UBS Warburg, Unilever, Vivendi Universal, Vodafone and Wolters Kluwer.
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