“Bouygues Telecom Chooses Atos Origin to Design – New Speech Recognition Service Kiosk”
Paris - July 9, 2003
Atos Origin has designed and developed a new speech recognition service kiosk for Bouygues Telecom.
Atos Origin was selected for its expertise in speech recognition and synthesis technologies, as well as its expertise in telecom signaling protocols and thorough knowledge of the customer and its particular requirements. The company has been developing and maintaining customer self-care applications for Bouygues Telecom since 1997.
Bouygues Telecom had previously been providing its Forfaits and Nomad customers with a DTMF-driven kiosk that allowed users to access a range of services, such as banking, movie information and taxis, by dialing 888 on their mobile phones. Bouygues Telecom wanted to replace this technology with a speech recognition-operated kiosk that would make customer services faster and easier to use.
Services contracted to Atos Origin
Atos Origin was selected to design the system's architecture, deployment, operation and supervision, as well as the voice applications. Based on HP hardware, the system used the following technologies: Unix and NT operating systems, SS7 signaling, a Netcentrex voice server, Nuance speech recognition software, NMS phone cards and Patrol supervision.
Novel solution features
The solution delivered enables customers to dialogue with the speech recognition service kiosk. Services can be accessed by pronouncing the name of the service or via a concept associated with the service. For regular 888 users, the kiosk maintains the same grouping by subjects and entries, which allows to keep the same DTMF navigation system. This operating mode is provided automatically in case of a particularly hostile environment for voice recognition, or if requested by the user.
The kiosk is configured to define different service packages according to the category of users. Reception, navigation and help messages vary according to user experience. A new user, for example, is efficiently guided through the process, while experienced users can access services more quickly.
A modular, secure architecture guarantees service scalability and availability.
15 years of voice technology experience
For more than 15 years, Atos Origin has been applying its expertise in the development, integration and hosting of interactive voice response service platforms based on speech recognition and synthesis. In an environment marked by fast-changing technology, its teams continuously test commercial speech recognition products as well as a full range of emerging technologies, including VoiceXML and SALT. In addition to this technical expertise, Atos Origin leverages its knowledge of the e-business and ERP market to deliver innovative services that empower customers to develop unique selling propositions.
About Atos Origin
Atos Origin is an international information technology services provider. Its business is turning client vision into results through the application of consulting, systems integration and managed operations, including outsourcing and on-line services. In August 2002, Atos Origin acquired KPMG Consulting in the UK and The Netherlands, trading as Atos KPMG Consulting. The company generates annual revenues of EUR 3 billion and employs 28,000 staff in 30 countries. The Group's client list includes major companies such as ABN AMRO, Akzo-Nobel, Alstom, BNP Paribas, BP, Euronext, Fiat, ICI, ING, KPN, Lucent, Philips, Renault, Royal Bank of Scotland, Saudi Aramco, Shell, UBS Warburg, Unilever, Vivendi Universal, Vodafone and Wolters Kluwer.
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