“Atos Origin’s Systems Integration Business: ISO Certification Renewed and Upgraded to 9001:2000 Requirements”
Paris - November 20, 2002
Atos Origin's Systems Integration operations in France have been re-certified to the new ISO 9001:2000 standard by AFAQ, the French quality assurance association.
Atos Origin's Systems Integration operations received ISO 9000 certification in 1993 from AFAQ, the world's leading ISO 9000 certification organization. The certification has now been renewed and upgraded to ISO 9001:2000 requirements, confirming continuous improvements in Atos Origin's management system and performance over the past ten years that have resulted in better service to clients in terms of quality, costs and deadlines.
More specifically focused on customer satisfaction than its predecessor, the latest version of the ISO 9001 standard requires a systematic approach to quality management and fully integrates product and service realization processes into the quality management system. Consequently, the certification audit of the Systems Integration business covered all aspects of the system, from project design to delivery, and involved the entire organization, including senior management, communication and human resources teams. Throughout, the goal was to validate that all processes were effectively managed and efficient.
- All phases of IT systems engineering and integration projects-from pre-sales to maintenance-including Atos Origin's proprietary products.
- Support services for client IT systems.
As part of its commitment to continuous quality improvement, Atos Origin developed the Atos Origin Business Process Model (AOBPM), which indexes and formalizes all operations for each Atos Origin unit. In this way, the system was extended beyond quality management to integrate production, management, support and finance operations.
AOBPM made it much easier for Systems Integration teams to migrate the quality system, which complied with the 1994 version of the ISO standard, to a full-fledged management system, as required by the 2000 version. This was accomplished mainly by deploying a process known as Risk Assessment in Named Business Opportunities Worldwide, or Rainbow.
Rainbow is the key component of the AOBPM process. Applicable to all Atos Origin operating units, it provides a common language and tools for project management, thereby ensuring that risks are managed at the appropriate level, that the decision-making process is traceable, and that, when necessary, Business Units involved in the same project work together to ensure successful completion.
Atos Origin's Systems Integration business is specialized in the design, development, integration and applications maintenance of customized information solutions, providing:
- Consulting services in IT system architecture.
- Design, deployment and support for large-scale, fee-based IT projects.
- Management systems, information techniques, embedded systems and real-time solutions.
- Dedicated or pooled applications maintenance.
- Educational engineering, including training, change support, e-learning and document engineering.
About Atos Origin
Atos Origin is a leading international information technology services provider. Its business is turning client vision into results through the application of consulting, systems integration and managed operations, including outsourcing and on-line services. In August 2002, Atos Origin acquired KPMG Consulting in the UK and The Netherlands, which now trade as Atos KPMG Consulting. The company generates annual revenues of EUR 3.3 billion and employs 30,000 staff in 30 countries. The Group's client list includes major companies such as ABN-Amro, Akzo-Nobel, Alstom, BNP Paribas, British Petroleum, Euronext, Fiat, ICI, ING, KPN, Lucent, Philips, Renault, Royal Bank of Scotland, Saudi Aramco, Shell, UBS-Warburg, Unilever, Vivendi Universal, Vodafone and Wolters Kluwer.
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