State of Georgia

Contract Number: 98000-GETS Ready-RFQC-1647-ATO

Managed Desktop Services

Atos’ driving principal in managing desktops is to respond to incidents quickly — in an automated fashion — with the goal of making users productive in their work environment as quickly as possible. Whether it’s automated lockers dispensing replacement laptops or peripherals, automated password resets utilizing mobile devices, VDI and device as a service or simply providing better service by constructing genius bars at client sites, Atos is committed to understanding your unique situation and delivering the right solution for you. Atos pre-agreed managed desktop services includes:

  • Service desk handling incidents, problems, and changes with a standard ITIL process framework
  • Contacts via phone, email, chat
  • Remote control to provide higher 1st call resolution by the service desk
  • Change management and the potential for providing automated requests (like ordering and installing standard software)
  • Engineering including creating, managing and implementing standard client images
  • Asset management of both hardware and software
  • Standard tooling for incident, change/service request and asset management (ServiceNow) and for engineering, monitoring and end-point security
  • Knowledge management
  • Customer satisfaction surveys
  • Patching/updates
  • Comprehensive reporting
  • Optional services such as password resets, device as a service, advanced security, and automated request fulfillment

Statement of Work

Managed Desktop Services

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