Why choose Atos for BPS?

Developing partnerships that deliver results-focused innovation.

We integrate our operational expertise with your business needs; innovation with your strategy; our insight with your data; and the latest architecture with your legacy environment.

Why choose Atos for BPS?

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We start with your customer and design our operations and services with your customer at the heart.

Through our Customer Experience (CX) Lab, we apply agile test and learn capabilities to ensure that our people, processes and our clients’ customers are central to all that we do.

CX comes from great employee engagement. Through our Employee Experience (EX) Lab, we involve employees in changing service delivery to better meet customer and employee needs.



By 2017, 89% of businesses will compete mainly on customer experience.*

*Gartner Oct 23rd, 2014 – http://blogs.gartner.com/jake-sorofman/gartner-surveys-confirm-customer-experience-new-battlefield/

We engage in real time business monitoring, deriving insight and foresight to ensure timely decision making for business performance, service demand, fraud & compliance and service delivery.

Our global footprint means we can deliver BPS both onshore or offshore; ‘right placing’ capabilities make sure the solution is the very fit for our clients.

Our limited off-shore BPS delivery heritage enables us to deliver greater collaboration, savings incentives and outcomes through onshore-delivered intelligent automation.

We apply an automation-first strategy to services, leveraging emerging Robotic Process Automation (RPA) and cognitive innovation to digitise business processes to drive greater efficiencies, responsiveness and productivity.

We have an invested experience and expertise in the next generation of digital and an understanding of the significant impact that Social, Mobility, Analytics and Cloud (SMAC), Automation and the Internet of Things (IOT) is having on the emerging business landscape.

We have a culture of lean operational excellence and an ethos where learning and continuous improvement go hand in hand.

Atos Business Process Services

Atos Business Process Services combines intelligent operations with insight and customer understanding to help your organisation increase income, improve customer experience and up-sell, drive efficiencies through optimised operation and survive & thrive through this era of unprecedented digital change.

Maximised income

Helping you to rapidly open up new revenue streams and channels to market as well as reducing spending through ongoing cost-to-serve improvements.

Operational excellence

Lean operational excellence

Expand into new markets through flexible, agile business processes.  Lower business risk and assure compliance with FCA regulations (dedicated risk and compliance unit where applicable).  Invest in the right technology for future growth and optimise your existing technology.

Customer experience

Optimal customer experience

We help you to differentiate yourself through superior customer experience.  In addition, you will be able to target customer communications & products better through insight and make more informed decisions based on real-time data.

Digital transformation

Our technology heritage will support you to integrate existing legacy systems and prepare your business for cloud readiness.

Our experts

Chris Darlington

Vice President of Business Process Services Sales

Ian Ingram

Vice President of Business Process Services in Financial Services

Contact Chris Darlington, Tel: +44 (0)20 7830 4444