Why choose Atos for Business Transformation Services (BTS)?

We start and end with the customer – putting the customer at the focal point of our operations and service design. Through our holistic and unique Customer Experience (CX) practice and CX Lab, we provide transformation solutions that focus people, operations, processes, technology and culture around the needs of our clients and our clients’ customers.

We apply an automation-first strategy to services, leveraging emerging Robotic Process Automation (RPA) and cognitive innovation to digitalise business processes to drive greater efficiencies, responsiveness and productivity.

We use analytics to improve business performance, using real-time business monitoring, insight and foresight.

We understand the significant impact that Social, Mobility, Analytics and Cloud (SMAC), automation and the Internet of Things (IoT) is having on the emerging business landscape.

Our global footprint allows us to deliver BTS both onshore and offshore. Using the ‘right placing’ approach, we ensure the solution is right for our clients, while delivering optimal value, cost reduction, greater collaboration and end-to-end service improvements.

We have a culture where learning and continuous improvement go hand-in-hand. We constantly reskill employees and bring best practices from the most innovative companies worldwide to our clients.

And through all this, we remember our ethos of being people-driven. We know that great CX comes from great employee engagement. Our Employee Experience (EX) Lab involves employees in changing service delivery to better meet customer and employee needs.