BPS for the public sector

Delivering high value citizen-centric services

Delivering public services that will meet the Government’s twin aims of cost-cutting and making citizens’ lives easier and better.

Public sector BPS

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The public sector faces huge pressures as it seeks out new ways of delivering public services that will meet the Government’s twin aims of cost-cutting and making citizens’ lives easier and better. Dynamic and lasting customer-centric change is needed, but dealing with legacy systems, the need to digitise and the introduction of self-service & ‘channel shift’ all make the challenge even greater.

Atos Business Process Services (BPS) for the Public Sector operates in a truly customer-centric manner, putting our government department clients – and their customers (the citizens themselves) – at the heart of everything we do. We actively seek out partnerships with departments where we can look for and collaborate on mutually positive outcomes – higher levels of citizen engagement and satisfaction, together with back-office savings and efficiencies – and share the risk.

88%

By going digital by default, the government could save between £1.7 and £1.8 billion each year.*

*Government Digital Strategy: December 2013

Why choose Atos for public sector BPS?

Providing functional support to reduce costs or increase efficiency isn’t enough when tackling the problem of reducing public spending. Atos actively seeks a partnership with our public sector clients where we work together to identify needs and goals and look for positive outcomes and shared risks.

We start with citizen insight

Through our Customer Experience (CX) Lab, we use agile ‘test and learn’ methods to better understand our customers’ requirements. And through our Employee Experience (EX) Lab, we involve employees in changing service delivery to better meet customer and employee needs.

Intelligent automation for better services

We leverage emerging Robotic Process Automation and cognitive innovation to digitise organisation processes and drive greater efficiencies, responsiveness and productivity releasing employees to more customer-facing, improving customer service without the need for more resources.

Locating services close to citizens

Our limited off-shore BPS delivery heritage enables us to deliver greater collaboration, savings incentives and outcomes through onshore-delivered intelligent automation.

Saving costs and improving productivity

Atos BPS has delivered £530m in cost savings to the tax payer through its contract with NS&I and improved productivity by over 400%

NS&I: Achieving Business Transformation – Case Study

Making NS&I easy to do business with – Case Study

“We had huge expectations. A complete overhaul of our operations bringing us into the 21st century with one of the best equipped operations in the UK financial services market. The level and complexity of the change was much greater than we anticipated at the outset but we have done it. Most importantly we have made this quantum shift without any significant customer related problems.”

Steve Owen, Partnership Director, NS&I

View our NS&I Case Study

Related resources

Opinion Paper

Lasting transformation through radical change

10 steps to transformational change in the public sector.

Our experts

Chris Darlington

Vice President of Business Process Services Sales

Mark Vasey

Client Executive, National Savings and Investments

Contact Chris Darlington, Tel: +44 (0)20 7830 4444