Delivering long term transformational change in organisations

Helping our clients maximise income and exceed customer expectations through actionable insight, optimum customer experience and intelligent operations.

Transforming organisations for the digital age


Digitally-savvy consumers are now dictating the pace of business change across all industries.

Our digital-first, sustainable cost saving solutions start and end with improving the experience for the next generation of consumer.

of consumers expect to complete business digitally*

* Research from DocuSign April 2017 –

Top five UK business process services provider

We deliver long term business growth, reduced operating costs, increased market share and reduced business risk for our clients.  We achieve transformational change through the unique combination of intelligent operations, digital technologies and deep customer understanding.

Deep customer insight and understanding

We are passionate about your customers.  Our unique CX practice provides insights to make better business decisions informed by real customers.

Digital transformation at reduced costs

A two speed approach that provides a digital wrapper to existing infrastructure, accelerating change whilst minimising up-front investment.

Automation with a human touch

Robotic Process Automation and skilled talent pool, that deliver operational services through a customer-centric approach.

Data driven analytics

Transforming data into actionable insight.

Atos and NS&I together pioneering business transformation – Case Study

‘Our outsourcing model has transformed our business into a modern and relevant financial services provider backed up by an operating model that is efficient and robust. The scale and complexity of the change achieved has been extensive yet we have delivered this transformation over the years through an effective partnership that seeks to innovate while maintaining service excellence.’

Mark Keene
Acting Director, Partnership, NS&I

View our NS&I Case Study

Related resources

Opinion Paper

Lasting transformation through radical change

10 steps to transformational change in the public sector.

Point of view

Putting customers at the heart of your business.

Taking a customer centric approach to BPS helps life and pensions companies to thrive.

Our experts

Chris Darlington

Vice President of Business Process Services Sales

Follow or contact Chris:
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Ian Ingram

Vice President of Business Process Services in Financial Services

Follow or contact Ian:
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Contact Chris Darlington, Freephone: 0800 783 3040