Central Government

Creating citizen-centric public services

Empowering digital transformation whilst ensuring citizen privacy and data protection

Creating a digital future for government

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There is immense scope and potential for technology to improve almost every aspect of public services and change the way we live. Digitisation is making the previously impossible, possible

 Citizens now expect government to provide more joined-up and easy-to-use services available via any device. At the same time, financial pressures on government organisations are intensifying. Data-sharing, analytics, shared services, self-service tools, Cloud and other digital technologies offer new opportunities to deliver services differently and more efficiently.

Atos is a trusted partner working collaboratively with the UK’s public sector to respond evolving citizen demands, save money and transform service delivery. We work with and provide services for major government departments including Ministry of Justice, NHS Scotland, Home Office, Department of Health and HM Revenue and Customs.

We also recognise the importance of working as part of a wider partner ecosystem. Our SME Harbour ensures that major public sector enterprises can benefit from innovative solutions from niche vendors.

of citizens expect to vote for a political party online in the next three years

Transformation for Digital Government

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We believe that successful change comes from ‘doing the right thing’. This means putting you and the needs of the citizen first, above all else. By working collaboratively, we are helping the UK’s public sector provide citizen-centric services that will transform lives within the UK and drive huge efficiencies.

Citizen Experience

Re-designing citizen experience and engagement and putting citizens at the heart of service design.Customer Experience (Maximum word count 30 words)

Operational excellence

Assuring the excellence, efficiency and resilience of business operations.

Business Transformation

Developing existing business models to take advantage of new, agile digital skills and innovations.

Trust and compliance

Ensuring infrastructure, staff and citizens are secure and compliant with industry standards.

NS&I: Achieving Business Transformation – Case Study

Making NS&I easy to do business with – Case Study

“We had huge expectations. A complete overhaul of our operations bringing us into the 21st century with one of the best equipped operations in the UK financial services market. The level and complexity of the change was much greater than we anticipated at the outset but we have done it. Most importantly we have made this quantum shift without any significant customer related problems.”

Steve Owen, Operations and Commercial Management Director, NS&I

View our NS&I Case Study

Related resources

Research Paper

Demanding Digital: Central Government in Focus

A summary analysis of citizens’ attitudes towards and experiences of central government digital services.

Thought Leadership

Digital Vision for Government

How digital and technological innovations can be used to re-imagine citizen-centric services across Government.

Opinion Paper

Turning Round the Telescope

Why citizen-centric service design is essential for digital government.

Our experts

Andrew Kozlowski

Vice President, Public Sector, UK

Philip Chalmers

Senior Vice President, Public Sector & Health. UK & Ireland

Kulveer Ranger

Vice President, Strategy & Communications, UK

Contact: Andrew Kozlowski, Tel: +44 (0) 207 830 4444