Our website uses cookies to give you the most optimal experience online by: measuring our audience, understanding how our webpages are viewed and improving consequently the way our website works, providing you with relevant and personalized marketing content.
You have full control over what you want to activate. You can accept the cookies by clicking on the “Accept all cookies” button or customize your choices by selecting the cookies you want to activate. You can also decline all non-necessary cookies by clicking on the “Decline all cookies” button. Please find more information on our use of cookies and how to withdraw at any time your consent on our privacy policy.

Managing your cookies

Our website uses cookies. You have full control over what you want to activate. You can accept the cookies by clicking on the “Accept all cookies” button or customize your choices by selecting the cookies you want to activate. You can also decline all non-necessary cookies by clicking on the “Decline all cookies” button.

Necessary cookies

These are essential for the user navigation and allow to give access to certain functionalities such as secured zones accesses. Without these cookies, it won’t be possible to provide the service.
Matomo on premise

Marketing cookies

These cookies are used to deliver advertisements more relevant for you, limit the number of times you see an advertisement; help measure the effectiveness of the advertising campaign; and understand people’s behavior after they view an advertisement.
Adobe Privacy policy | Marketo Privacy Policy | MRP Privacy Policy | AccountInsight Privacy Policy | Triblio Privacy Policy

Social media cookies

These cookies are used to measure the effectiveness of social media campaigns.
LinkedIn Policy

Our website uses cookies to give you the most optimal experience online by: measuring our audience, understanding how our webpages are viewed and improving consequently the way our website works, providing you with relevant and personalized marketing content. You can also decline all non-necessary cookies by clicking on the “Decline all cookies” button. Please find more information on our use of cookies and how to withdraw at any time your consent on our privacy policy.

Skip to main content

Citizen-centricity: digital devolution – Opinion Paper

Turning round the telescope – why citizen-centric service design is essential for digital government

Citizen-centricity: digital devolution - Opinion Paper

The pressures on public services mean it’s no longer enough just to do things better; government must think differently to make the transformation that’s so urgently needed.

Rather than making cost or technology the tenet of service re-design, there’s a more radical agenda: to totally re-invent government operating models by putting citizens at the heart.

And the win win? Citizen-centric services can actually cost less, both short term through more innovative thinking in service transformation, and in the longer term through shared data and better co-ordination of resources.

This paper includes key learning from successful local and central government digital transformations, including the Department for Work and Pensions and City of Edinburgh Council, and explores what’s next on the road to digital government.



Citizen-centricity: digital devolution – Opinion Paper

Download the Opinion Paper

Atos UK: Freephone: 0800 783 3040