Client Service Management
What you’ll be doing:
We create and manage bespoke, leading-edge technology and infrastructure solutions for some of the biggest names in Manufacturing, Retail & Transportation, Public Sector & Health, Financial Services, Telcos, Media and Utilities. It’s all about sticking to our contractual promises – making this a key area when it comes to our reputation among customers worldwide.
You could be allocated an account within any of these sectors, looking after the day-to-day running of the account, and ultimately responsible for all aspects of the service. You’ll ensure our service is delivered on time, within budget and to a high level of quality. You’ll also identify additional business opportunities, while supporting the implementation of new services from the design phase, all the way through to delivery. Building and maintaining excellent relationships, you’ll act as a bridge between the client and all of the Atos teams who work behind the scenes to deliver our service package. You’ll spend time engaging with our clients both face-to-face and virtually to ensure they are always kept in the loop.
You’ll be exposed to high-profile clients, and many different areas of our operations business. Client Services Management is a fantastic grounding for the technology industry, providing the background, skills, experience and capabilities to work in any part of our organisation. You’ll encounter plenty of challenges – and in return you’ll make a genuine difference to clients’ businesses across all aspects of the supply chain. What’s more, your learning journey will be on-going, through on the job mentoring and structured training courses such as ITIL Foundation, in addition to the Institute of Leadership and Management accredited Graduate Programme training and development.
You’ll need excellent communication and relationship-building skills above all, as well as the ability to deliver results within given deadlines. We’re not just looking for fast workers though – you’ll need to be flexible and forward thinking to resolve complex issues – often before they even arise.
“ My main responsibility is ensuring that we deliver the best service to our customers.”
Pooja, UCL, Client Services Management Graduate