University : Warwick
Degree : Sociology
Job Title : Graduate Service Manager
During my final year at university, I was looking into opportunities that would enable me to apply my new skills in the IT industry. I was also interested in a role where I could approach projects from multiple perspectives.
Atos stood out as a place where I could develop, in an environment where I would be constantly challenged yet provided with a great deal of support. I joined Atos strategic partner Worldline shortly after completing my degree, and from the very beginning there has been a great deal of exposure to commercial, technical and operational areas. What I really enjoy about my role is that no two days are the same.
My tasks vary greatly, from assisting with audits to interacting with customers. What’s more, everyone has been very welcoming and helpful, and I’ve gained my ITIL qualification, making the transition from a non-IT background much easier. This has really encouraged me to take on more responsibilities and gain exposure to an even wider range of areas within the company.
My job summed up
My job is all about co-ordinating the delivery of services for the customer. The account I am currently based on involves working with key clients in the rail industry. My role isn’t technical but I’m continuously gaining a better understanding of networks, cardholder data flow and PCI DSS (Payment Card Industry Data Security Standard) – this has really helped me. Currently I am involved in co-ordinating VPN connection requests into our account systems for third party clients. For this, I work closely with various technical teams in Atos and on the client side. Other operational tasks mainly revolve around recurring security activities in order to maintain PCI DSS compliance.
A day in my life
Checking emails and my ‘to do’ list, followed by coffee. Meetings can start as early as 9am, so I may well take my coffee into one of those. I’m currently helping out with a mandatory PCI DSS (Payment Card Industry Data Security Standard) audit, which has been my favourite part of my job so far. I’ve been shadowing a PCI Quality Manager, who has been hosting the audit, giving an overview of areas and the key operational activities involved. It’s given me a real insight into what the PCI DSS audit involves, and what things you need to make sure run smoothly.
I join weekly CAB (Change Advisory Board) calls for our account, which is based in India, so it is an insightful experience and a good opportunity to learn about different work cultures.
By midday, a few of my colleagues and I usually head out for lunch and catch up on the day. More coffee!
Tracking the account’s finances and reporting to my manager, then customer calls. If there’s an issue with a component in our account’s system, I could be assisting my manager by following up on the status of an incident and liaising with the technical and internal network team.
This is a good time to follow up on any changes raised and catch up on recurring operational tasks.
I am part of the Graduate Steering Committee, which maintains the ‘Graduates & Interns’ space within the Atos social business network, Blue Kiwi. So, I contact other graduates to arrange profile interviews to post on the space for other Graduates to learn more about different areas of the business.