Customer Service

Begin your digital journey in a customer focused environment

About this scheme

If you’re interested in providing excellent customer care, there’s no better place to start than our level three Customer Service Apprenticeship. The 12-18 month programme combines classroom training with practical hands-on experience, with modules designed to teach you everything you’ll need to take customer care to the next level.

Throughout the course you’ll learn and use skills that will support you in a wide range of customer service environments. As you progress you’ll take on more responsibility, and by the time you’ve completed your apprenticeship you’ll be a trusted professional, ready to manage any customer service queries and progress your career. If you want to learn how to understand your customer and deliver excellent service, this programme is for you.

What you’ll cover

This scheme will teach you essential skills for dealing with customer requests, queries and complaints. It’s all about preparing you to provide exceptional customer service in a rapidly changing environment, so you’ll learn to think strategically, and think about the future when taking action or making service related decisions.   You’ll learn to understand and evaluate your customer’s journey, including challenges and their end to end experience, learning how to adapt your communication styles to give the best results. You’ll also learn how to gather and analyse data and customer information that influences change and improvements in service.

Qualifications you will achieve as part of your Customer Service Apprenticeship

  • City & Guilds Level 3 Diploma in Customer Service

Customer Service roles

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Customer Service Apprentice

Whichever part of the team you join, you’ll build a range of administrative and customer service skills in a busy and fast-paced environment. You could be handling inbound and outbound calls from our customers, taking ownership of customer queries, scheduling customer appointments and building an understanding of our policies and procedures. Or you could be acting as administrative support to colleagues, ensuring all administrative preparation is in place for customer appointments. Working with internal and external customers, you’ll improve your organisation and communications skills to become a credit to any team.

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Further reading


Apprenticeship programmes 2017

Our Level 3 and 4 Apprenticeship Brochure

Further Information

The application process

How to succeed with your application

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Frequently asked questions

Your questions answered

Contact Atos Apprentices recruitment: Telephone 01344 471370