IT Customer Service Apprentice
Working on our busy IT Service Desk, you’ll be part of a dedicated team providing first class IT customer support in a live call environment. Supporting high-profile clients, your interpersonal skills as well as your technical skills will be developed as you troubleshoot IT issues on the phone with end users to provide timely and effective fixes. Using our internal systems, you’ll log key incidents and refer issues to specialist teams, where further investigation is required. You’ll receive comprehensive training and development on all aspects of the role, to ensure you can communicate well with our customers, using your initiative and a range of tools to resolve a multitude of IT issues.