Business Process Services: Lasting transformation through radical change – Opinion Paper

Cost effective ideas to achieve digital transformation and citizen-centric services in the public sector

Today’s Government leaders are facing significant challenges on all sides. There is a pressing need to cut costs whilst also investing in the digital agenda to maintain and improve services for an increasingly demanding public. The growing economy is certainly helping but the need to reduce spending and inject more cash ‘into the system’ is paramount.

So just how feasible is it to make the public sector fit for purpose for today’s society at the same time as saving money? Is it really possible to do more with less? This white paper considers a few of the options for change and urges government leaders to think differently about how they ‘partner’ for transformation.