We held a debate focusing on three big questions, which face Financial Services and Insurance organisations:
- Trust – Creating a culture of trust, loyalty, and connection with all stakeholders through this uncertain time and beyond requires leadership, resilience, and decisive actions. What changes do you need to make: foster greater trust with your shareholders, employees, suppliers, partners, and customers? At a tactical level, how do you secure devices, safeguard networks, and protect financial data when staff are moving between the office and remote working? How do you create greater operational and cyber resilience in response to an increase in COVID-19 related cybercrime?
- Productivity – Reimagining your business model to focus on productivity and growth that leverages technology. How does this current pandemic present an opportunity for you to reshape your company to focus on new workforce models such as hybrid/remote working, full remote working, or partial return to workplaces?
- Safety – Creating safe and secure workplaces. What changes need to happen to ensure the ongoing health and wellbeing of staff and customers as they return to workplaces? How do we reconfigure workspaces for the long term, whilst adhering to social distancing protocols, deploying testing track & trace systems, and using data insights to help create safe spaces?