Omnichannel Contact Centers


Zaventem, April 25th

Deliver World Class Customer Service through Omnichannel Contact Centers

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Delivering efficient communication to your customers never has been more important than in these days of constantly changing technologies and business requirements. For contact centers, the omnichannel approach is becoming the standard, integrating all the different communication channels (e.g. Facebook, Twitter,…) with your customers, but at the same time sets new organizational challenges for your company to keep the highest standard for your customer services.

Artificial intelligence (AI), automation and machine learning (ML) are changing drastically the way you interact with your customers. We can help you to transform your approach to a customer centric contact center strategy, making optimal use of all these new technologies to benefit your business.

You are invited to an interactive information session where we will look at ways modern contact center solutions are driving tangible business benefits. We will look at the trends that are happening within contact centers, consider the practical steps you can take to optimize your customers experience and give you insights into real life ways to deploy omni-channel and AI/ML in your contact centers to increase first contact resolution and reduce costs.

Register for event

Agenda

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Thursday April 25th 

10:00am – 1:00pm

  • Welcome and introduction
  • The role of the contact center in your customer journey
  • How innovations, such as AI, ML and Chatbots, can help you improving your operational efficiency
  • Seeing is believing: sharing of experiences
  • Q&A
  • Lunch and networking

Venue

Atos Belgium HQ

Da Vincilaan 5, 1930 Zaventem, Belgium – Directions

 


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