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  • Cities are becoming smarter
  • Quality of citizen life is improving
  • There’s no one size fits all approach to cities
  • World’s population growing, now > 7bn
  • Large cities contribute 85% of the GDP
  • 2% annual growth in urban populations
  • >88 smart cities across the world by 2025
  • Annual investment in smart cities in excess of $1 bn

Digital Journey

Across the globe, cities are growing at an unprecedented speed while facing dramatic social, economic and environmental challenges. To flourish, they must attract investment, generate employment, promote sustainability, appeal to visitors and offer their citizens a better quality of life.
Cities are undergoing a period of intense transformation. Smart cities enable innovative services that foster growth and create new jobs. Business models based around multi-sided markets and delivered by the city’s partners create significant value for government, businesses and citizens alike.
Under increased pressure to ‘do more with less’, cities continue to search for ways to drive efficiencies. While connected citizen data helps governments understand citizens’ behaviors and satisfy their needs and desires, connected city data delivers the single, holistic view of the city.
City services are critical to every single citizen: from fire, police and emergency services to schools, libraries and waste management. City governments must protect them from an increasingly diverse array of virtual and physical threats that need to be anticipated, appreciated and thwarted.

Albert H Seubers

Head of Global Strategy IT in Cities

Smart Cities will transform the city into a digital platform that enables the development of innovative services. These have the potential to transform the economy – fostering growth and creating of new jobs.

Technologies in the Digital Journey
Technology x y x (phone) y (phone) Impact Range Section Keys Description
Augmented reality 82 54 82 56 Adolescent 2018 Low experience,excellence Hands-free access to vital information is provided through modern wearable devices, improving productivity and safety. Augmented reality provides step-by-step instructions on equipment maintenance or performance histories.
3D printing 69 30 50 65 Early Adoption 2017 Medium excellence City maintenance teams are taking advantage of 3D printing to give them timely access to any spare parts needed to repair the city’s assets.
5G networks 37 40 50 40 Emerging 2019+ High experience,business,excellence Once Telco operators have rolled out low power, extended range 5G networks across cities, users will be able to take advantage of economical unlimited data bundles to access the information and services provided by both the city and its commercial partners whenever they need them.
API economy 82 15 46 48 Early Adoption 2016 High business,trust The IoT combined with advanced analytics and Open Data policies led to a period of intense transformation of cities into smart cities: a digital platform enabling the development of innovative services with the potential to transform the economy. Smart cities are also engines of growth, providing a platform that combines Open Data and the API economy (application programming interface economy) upon which new innovative applications can be created.
Adaptors are being created for the data sources and sensor technologies that the city already has in place. These adaptors allow the data to be injected into a broker that offers standard APIs to allow anyone to consume real-time data.
Autonomous vehicles 88 49 88 49 Adolescent 2018 Low excellence,trust Around the city, unmanned aerial vehicles (UAVs) – or drones as they’re sometimes called – help not only with monitoring neighborhoods for the presence of pollutants, pests or disease carrying insects, for example, but also with domestic policing, environmental surveys and the delivery of goods, among other things.

In addition, drones provide an early indication of the scale and potential impact of any unexpected incidents, sending photos of the scene and information on the quality of the surrounding atmosphere back to a command center. However, in cities where firearm weapons are not properly regulated, drones are susceptible to attack.

73 18 70 29 Early Adoption 2017 High business Behind the scenes, context-rich systems combine intelligence from diverse systems to proactively anticipate each visitor’s specific needs, allowing the assistant to suggest how they might spend their time based on their likes and dislikes, the weather and events happening in the city, amongst other things.
Cyber-physical systems 82 29 75 50 Early Adoption 2017 Medium experience Throughout the city, networked embedded computers are evolving into cyber-physical systems (CPS) that monitor and control the physical environment. These smart systems are becoming ubiquitous in the city infrastructure – its street lighting, transport networks, parking systems and much more. Public transport buses, for example, are collecting valuable data and making it available in real-time while smart billboards are not only interactive but also ensure the visually impaired or hard of hearing can access the information they need.
67 16 55 30 Early Adoption 2017 High experience,business Analytics running across distributed platforms give cities an end-to-end view across their infrastructure, their citizens, their visitors and more. When analytics initially identify a potential issue with a scholar through data from school, for example, distributed analytics can help social teams build a more complete picture by adding in intelligence gleaned about their health from medical records or about their wider family from citizen data. This additional insight helps ensure vulnerable youngsters receive the help they need, when they need it most.
Edge computing 62 24 45 40 Adolescent 2017 High excellence Cities are increasingly taking advantage of a viable ecosystem of compute, storage and networking services made available through edge computing. Real-time, high performance analytics running at the edge bring affordable scale to the computationally-intensive smart initiatives and modern citizen services. Cities are able to optimize value from the huge data sets now available.
Federated identity 84 10 54 37 Early Adoption 2016 High experience,trust Electronic identification (e-ID) ensures individuals can access the government and commercial online resources they need – securely on any device and through any channel. These identities may also be used to protect access to government buildings and assets. Cloud-based federated identity services simplify the extension of identity and access management beyond public sector boundaries, into private-sector business workflows.
Internet of Things 62 5 40 10 Early Adoption 2017 Transformational business,excellence Data from the Smart City is combined with data stored in city databases, insight from social media and other sources. This Internet of Things (IoT) allows cities to monitor the environmental or public infrastructure more closely, respond to emergency more rapidly, manage assets and fleets more efficiently and ensure traffic safety, amongst other things.
Mobile and
social media apps
89 11 80 30 Mainstream 2016 Medium experience,excellence Mobile and social media apps are encouraging citizens to become more actively engaged in the running of their city by allowing tasks to be distributed at a local level. One app might coordinate citizen volunteers in the event of an emergency; another might encourage them to take responsibility for the cleanliness of their neighborhood. Dashboards that graphically compare statistics at a neighborhood level gently encourage citizens to take pride in where they live.
Near field communications 93 29 89 30 Mainstream 2017 Low experience With citizens free to select the services they require, mobile payments via near field communications (NFC) have become the norm for paying for the advanced, value-adding services offered by partners. These contactless solutions simplify payments for citizens with mobility or cognitive impairments.
Open Data, Economy of Data 78 10 35 42 Early Adoption 2016 High business,trust Cities are embracing the economy of data not only through Open Data initiatives but also by allowing for IoT networks being exploited by third parties. While today open data is often free for non-commercial use, cities see the value in data as so they allow access to data also for commercial use when and where there’s benefit for the citizens of the city. Value in this is not always expressed in hard currency but it may also be added value in added data.

This new economy brings new products and services that generate new employment opportunities, which in turn generate additional tax revenues or savings in direct costs, or may also encourage more people to visit the city. On the other side of the coin, cities must take responsibility for ensuring the data they share is not misused. The role as enabler for the economy of data comes with a role of trusted officer against misuse of data and intrusion of privacy.

Peer-to-peer platforms 86 17 60 52 Mainstream 2016 Medium business Driven by real needs and reliant on ease- of-use, trust and accurate information, new peer-to-peer services based on innovative business models (such as Airbnb and BlaBlaCar) allow citizens to idle rooms in homes, seats in cars, spaces on driveways and more into a viable source of income. Peer-to-peer platforms and their associated social channels and mobile apps allow individuals to connect with their peers.
Prescriptive analytics 64 48 68 55 Adolescent 2018 Medium excellence By condensing the vast amounts of data now available to cities into smaller, more useful nuggets of information, predictive modeling allows cities to focus on prevention. Rather than allowing debilitating traffic congestion to build up, for example, a predictive model can forecast traffic flow hours in advance and alert city management of potential issues. Prescriptive analytics goes beyond predictive models by showing the likely outcome of one or more possible courses of action.
Sentiment analytics 89 28 85 36 Mainstream 2017 Low business The lifestyle, behavioral and health data collected from mobile devices and digital assistants give cities a deeper understanding of their citizens and visitors. What’s more, with social networks now well integrated into our everyday lives, cities are using advanced social media analytics with its sentiment analytics to determine what people like and dislike about their municipality and their services.
70 7 58 12 Early Adoption 2017 Transformational experience,business,excellence The real-time data provided by the IoT gives city management a comprehensive picture of the city throughout the day or night. Now that data is processed in an instant on streaming analytics platforms, city managers are alerted to potential problems – such as environmental changes, impending disasters, crowds or traffic congestion – before they cause any significant disruption. The value of this intelligence is multiplied when combined with mobile technologies; city employees can act on information in near real time, keeping the city running smoothly so it provides an enjoyable experience for everyone.
Virtual assistants 73 35 60 70 Adolescent 2017 Medium experience For tourists, their stay in the city is now planned in a great deal of detail thanks to intelligent virtual assistants. Truly omni-channel, this virtual digital assistant engages seamlessly with the visitor through a multitude of online channels.
Wearable computing 93 6 88 15 Mainstream 2016 Medium experience,excellence Public services are not only more personalized than ever before, but also available wherever and whenever they’re needed – from home, from the office or when out and about. Ranging from smartphones and tablets to wearables such as smart watches and glasses, mobile devices of all shapes and sizes keep citizens connected and informed wherever they are. Citizens no longer need to visit local agency offices to engage with the city and access city services.
Wireless power 76 28 65 48 Early Adoption 2017 Medium experience Many drones are controlled through smartphones and wearables, and tracked using Radio-Frequency ID (RFID) or Bluetooth smart tags dotted around the city. Like other vehicles, drones can take advantage of the multitude of wireless charging points. Electric buses, for example, are fully charged in the station overnight, topping up their charge for just a few minutes at a time from charging points strategically placed at every bus stop.

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