Journey 2022
Future vision

Human-centric AI

Artificial intelligence is set to become one of the most disruptive technological developments ever. Understanding the associated opportunities and threats from a human-centric perspective is key to ensuring acceptance and delivering maximum business benefit.

AI and automation present us with the kind of dilemma vocalized by Professor Stephen Hawking, where AI will be “either the best, or the worst thing, ever to happen to humanity”. Understanding what this rapidly evolving digital disruption will mean to “being human”, is of critical importance.

Our research into advanced robotics, Enterprise AI, and from data to smart services provides valuable insights in these matters. We have also looked into topics such as Ethics to Being Human, Human machine interfaces and Life Sciences.

From data to smart services

Conceptual models for Smart Services are not new. However, the convergence of edge computing, microservice architectures, artificial intelligence and data platforms is bringing operational Smart Services closer to reality.

We anticipate that by 2022 smart services will have become an important element of the competitive environment of most businesses.

Making the right choices about which role to play in an interconnected and real-time web of business relationships will be an increasingly important element in a firm’s digital transformation strategy.

Enterprise AI

Artificial Intelligence promises huge benefits for enterprises. It will support the drive for digital transformation through process optimization, role enrichment, skills enhancement and knowledge exploitation.

AI is posing a critical challenge to organizations. It is widely perceived that those who adopt AI successfully will gain tremendous advantages in terms of competitiveness and efficiency; the rest will be left behind.

However, AI is probably the most hyped of all technology trends – the magical and impossible is being promised, whilst the attainable and truly transformational is often being overlooked.

Advanced Robotics

Robotics will impact all areas of our lives from intelligent manufacturing to healthcare, education and even companionship.

Robotic automation is already well established in areas such as manufacturing. But, a new wave of wider disruptive innovations is now emerging - catalyzed by enabling technologies such as AI and machine learning; smarter sensors and actuators; smart materials; greater compute power and efficiency.

Appropriate adoption of emerging robotics capabilities could deliver significant improvements in quality of life and safety, as well as exciting new work-life and private-life opportunities.

The bridge between humans and the digital world

Some of the most transformative and disruptive technology trends will relate to how humans interact with the digital world.

Moving toward 2022, some of the most transformative and disruptive trends will relate to our interactions with the increasingly complex cyber world that we are creating.

Interfaces are becoming more and more embedded and invisible, and engagement with virtual entities will soon become the norm. New challenges will emerge in areas of health, wellbeing and ethics as the level of physical and technological integration increases.

Human-centric approaches are the key to deriving benefit from emerging technologies - such as AI, automation and robotics - using them to make the most of what makes us human.

Life sciences: changing our understanding of life

The secrets to tackling some of the most significant challenges facing medicine lie at the cellular and genetic level. Digital technologies are proving invaluable in assisting our understanding of fundamental biological processes, bringing new detection insights, and developing more proactive and precise treatments.

Nonetheless, advances in life sciences do not just pose technological challenges, they also present legal and ethical ones, all of which must be seriously considered. Rules and guidelines that deal with “what should be done?” versus “what could be done?”, will have to be defined.

Life sciences looks at the seemingly unstoppable impact that rapidly evolving technologies are having on human life.

Ethics in autonomous systems

Digital systems bring an evolving set of ethical challenges resulting from their nature and the way they are implemented. “Ethics by design” lies at the heart of resolving “could we / should we?” dilemmas.

With the increasing pervasiveness of ICT, ethical issues are becoming more pressing. A set of political rules and standards is emerging to control the impact of technologies. In this context, organizations need to plan a credible and acceptable digital future for themselves, their stakeholders, and for society.

Choosing an appropriate path for digital exploitation is increasingly demanding ethical perspectives and guidance.