Progression in banking practice: growing in a new customer era
Banking is changing fast, due to consumer technology, changing customer lifestyles and preferences, and the need to rebuild trust after the financial crisis. These factors are creating an entirely new market dynamic.
Keeping pace with this dynamic, while focusing on growth becomes the norm and that growth will come from the customer. Banks must:
- Understand customer needs accurately
- Target them with competitive high-quality products
- Deliver those products securely on any platform and in any location
- Do all of this with outstanding operational efficiency
- Back it with assured compliance.
Atos is an accomplished provider not just of core banking systems, but of complete BPO services: we are the European leader in hi-tech transactional processes for both payments and CRM.
We are keenly focused on customer-facing activity, and are ready to help banks take full advantage of smart media and social networks. In parallel, our foundation IT capabilities drive continuous improvements in performance and cost-efficiency.