Our work with Atos Consulting has deepened and spread knowledge about Web 2.0 potential for the whole of the Dutch Police force, and we now have the opportunity to introduce innovative and far reaching initiatives that will bring significant benefits to citizens and communities right across The Netherlands.
The possibilities of personal communication provided by the Web 2.0 world are completely changing the way people share information with one another. Social networking, semantic searches and self-selecting virtual communities are just some of the ways in which citizens can now choose to interact, using any number of fixed or mobile devices.
For police forces, these technologies pose a significant challenge because they exist outside both the traditional methods of contact and established relationships with citizens. But they also offer powerful new ways to engage with communities.
Business Challenge
- The Dutch Police were well aware of the importance of Web 2.0 technologies; they were using them to collate information and to share it with both online and physical communities. In order to take that work forward, the DP wanted a more accessible police presence on the Web. The objective was to be more open about, and to promote, information sharing, whilst also helping communities to take on the responsibility of engaging with the police who serve them.
Solution
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We worked with the Dutch Police to assist them in understanding more about how Web 2.0 technologies are changing the social landscape and what they have to offer in terms of response. We then went on to assess which commonly available Web 2.0 tools could be used to update police services and to deliver ongoing efficiency benefits.
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We then recommended a series of organisational changes and quick wins to drive forward the opportunity Web 2.0 represents. We selected and analysed 26 relevant and emerging tools to provide the DP with options for new policing methods now, and to show what needs to be monitored for future developments.
Benefits
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Deploying these new technologies clearly delivers benefits for both the Dutch Police and society at large. The tools reach out to and into communities across the social spectrum, speed up administration duties and provide much better communications and informationsharing, with citizens and within the force. By fully embracing the Web 2.0 world, the Dutch Police and its officers are proactively demonstrating their willingness to adapt to social changes and provide services via the communication technologies citizens now use as a matter of course in their daily lives.
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