NXP
Keeping production systems online 24/7
"Atos has fielded a very good team that understands the priority of keeping our factory production systems up and running. They are proactive and responsive; and if there’s a problem, they will work through until they fix it. We rely on Atos for Oracle support and I would certainly use them again."
Maintaining continuous global production requires processes systems to be available 24 hours a day all year round. The services that Atos provides to NXP require dedication and strong commitment to service levels to ensure that critical applications and Oracle databases are up-to-date and available, 24/7.
Business Challenge
- KEEPING PRODUCTION SYSTEMS ONLINE 24/7. Keeping production systems running 24/7 is crucial to any manufacturing organisation and relies on effective IT and technical support. To support its many varied and demanding clients, NXP needs technology and partners capable of delivering the highest of standards and reliability.
Solution
- Atos developed a bespoke support model for NXP that provided a dedicated helpdesk, together with on-site staff and remote support services.
- A vital part of this support model was the provision of remote Oracle database support services to NXP directly from Atos’ support team.
Benefits
- Our depth of knowledge and understanding of manufacturing business issues and the importance of critical Oracle applications has given NXP the confidence to continue partnering with Atos to further evolve systems to support key business processes.
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